Dick Dastardly medal 5002 1 year 300 days ago
What did you try to do?
Tried to buy 85 tokens
What happened instead?
Purchased failed error code 7, but shows on Apple purchase history as pending and shows on credit card history
Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
IPad Air 2
What is the operating system?
iOS
What is the version number of the operating system?
16.2
Can the bug be reproduced?
No idea
Additional comments:
José Trujillo medal 6083 
Community Manager 1 year 300 days ago
Hello Dick,
If Apple marked the purchase as Pending the error is in their platform. I suggest you to reach them. Once you've the receipt you can send that to support via ticket and we'll be happy to help you. Unfortunately for the moment there's nothing we can do.
Ovih Sapiens medal 5304 SUPPORT AGENT 1 year 300 days ago
Hello Dick,
To make things easier for you, just click
here to send us a ticket.
Dick Dastardly medal 5002 1 year 300 days ago
Ovih
Hello Dick,
To make things easier for you, just click
here to send us a ticket.
All resolved now. Took over an hour for it to process ?
Ovih Sapiens medal 5304 SUPPORT AGENT 1 year 300 days ago
Hello Dick,
Glad to know!
