Tim DePiano medal 5901 1 year 285 days ago (Last edited by
José Trujillo 1 year 284 days ago)
ADM-José: Censored information
Connor Cooper medal 4927 Super Mod 1 year 284 days ago
Hello,
We're sorry you did not receive your package right away.
Ending the iGP Manager app's background process, also known as a force quit, then restarting the app may help redeem your purchase and the package added to your account.
If the package still has not appeared, please log into the iGP Manager account you made the purchase with. Then, submit a request for assistance by visiting the Help page at the bottom of the side menu in your iGP Manager account and opening the Help & Support tab. Please provide the receipt(s) you received via e-mail from Google Play or Apple in your request so we may award the package manually.
(NOTE: Do not attach bank or credit card statements or receipts from PayPal.)
If the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap Media & Purchases (between iCloud and Find My).
4. Tap on the View Account option.
5. Scroll down to tap on Purchase History.
6. Screenshot the purchases you did not receive package for and attach it to your request.
Ovih Sapiens medal 5304 SUPPORT AGENT 1 year 284 days ago
Hello,
Problem solved via ticket.