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XP20 pack didn't arrive

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medal 5000
1 year 311 days ago
Что Вы пытались сделать?
I bought a XP20 pack.

Что случилось вместо этого?
The pack didn't arrive. Before that, I bought this package from this device to another account, the purchase was successful.

Возникла ли проблема при использовании Wi-Fi, мобильных данных или их обоих?
Wi-fi

Баг произошел в приложении на смартфоне, в браузере на ПК или везде?
App

Какая модель вашего устройства?
Iphone 13 pro

Какая операционная система?
iOS

Какой номер версии операционной системы?
16.0

Может ли баг быть воспроизведен?
Yes

Дополнительные комментарии:
I can provide a screenshot of the receipt from the apple
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medal 5155 SUPPORT AGENT
1 year 311 days ago
Hello Kstati,

I'm sorry about the problem you've had. Please, could you attach a screenshot of the full receipt of the purchase to our email? support@igpgames.com

I look forward to hearing from you.
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medal 5000
1 year 310 days ago
Problem solved. Thank !!!
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medal 5155 SUPPORT AGENT
1 year 310 days ago
Hello Kstati,

Thank you for your patience!
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