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Forums > Global Forums (English) > Bugs

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Team Name is not changed, but tokens are deducted

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Douglas Diehl medal 5000
1 year 260 days ago
O que você estava tentando fazer?
I am trying to change the team name, but there are no days. It has happened 4 times and has been deducted 20 tokens.

O que ocorreu de fato?
I can't change the Team/Engine name to Aston Martin/Aramco Cognizant F1.

O problema ocorre usando WiFi, internet móvel, ou ambos?
Mobile data

O bug ocorreu no aplicativo, PC ou ambos?
App

Qual o modelo do seu celular?
MOTOROLA G8 PLUS - BRAZIL

Qual o sistema operacional?
Android

Qual a versão do seu sistema operacional?
10

É possível reproduzir o problema?
Only if I try again and spend another 5 tokens for it.

Comentários adicionais:
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Kevin Bissell medal 5000 Super Mod
1 year 260 days ago
I have flagged for support to review. Maybe using the "/" is where you are getting the problem.
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Ovih Sapiens medal 5304 SUPPORT AGENT
1 year 260 days ago
Hello Douglas,

Could you tell me which account this happened to you? I don't see that you lost 20 tokens as you said, only 5.
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Douglas Diehl medal 5000
1 year 259 days ago (Last edited by Douglas Diehl 1 year 259 days ago)
Kevin
I have flagged for support to review. Maybe using the "/" is where you are getting the problem.



Actually, I put the "/" because in both tabs to change names I don't have validation. In January, I tried 3 or 4 times and it didn't change. I tried in both tabs to change Team Name and Engine.



Ovih Sapiens, This week I tried and lost the 5 tokens. But in January when I played again, I had tried and got the same error, so I left it at that. But now it's the 3rd or 4th time. In this very account, DOUGLAS FUCK / Aston Martin.
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Ovih Sapiens medal 5304 SUPPORT AGENT
1 year 259 days ago
Hello Douglas,

I'd appreciate it if you would report it just when it happens to you, not months later. It's easier to control and identify errors.

I've checked the token charges on your account and there are none in the month of January.
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José Trujillo medal 6083 Community Manager
1 year 259 days ago
Hey Douglas,

As side note, please avoid offensive language in your name. Thank you! I’ve edited it this time for you.
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Douglas Diehl medal 5000
1 year 259 days ago

Ovih
Hello Douglas,

I'd appreciate it if you would report it just when it happens to you, not months later. It's easier to control and identify errors.

I've checked the token charges on your account and there are none in the month of January.

Ok. No problem. Thanks for support. 


José
Hey Douglas,

As side note, please avoid offensive language in your name. Thank you! I’ve edited it this time for you.


Turns out it's my real German last name, I'm going to change it, but it's not offensive. That's how it is. 


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