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Forums > Global Forums (English) > Bugs

Unresolved
ERS problem

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Ckolse Kolesda medal 5000
1 year 33 days ago
What did you try to do?
I used ERS as usual.

What happened instead?
Very often in race it, either didn't boost when I click it, or it boosted much more that I wanted.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Samsung Galaxy A20e

What is the operating system?
Android

What is the version number of the operating system?
10

Can the bug be reproduced?
I tried everything during the race using Wi-fi, Mobile data, both, but everything stayed the same.

Additional comments:
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Ovih Sapiens medal 5339 SUPPORT AGENT
1 year 33 days ago
Hello Ckolse,

Next time you see that the boost is not working, refresh the race viewer by leaving and rejoining the race.
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Fran Zadravec medal 5000
1 year 33 days ago

Ovih
Hello Ckolse,

Next time you see that the boost is not working, refresh the race viewer by leaving and rejoining the race.


Hi Ovih and Ckolse, 

I faced a similar problem a long time ago, when I rejoined the race at the beggining it was good but with time it was the same again. Update your device and IGP if possible. If that doesn't work try to clean some memory from your device. It helped for me😁
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