Alex Walker medal 6248 1 year 23 days ago
I made a tokens purchase and after some waiting these are still missing.
I restarted the app but it doesn't seem to work.
I made the purchase through Google Play about an hour ago (March 26th; 20:44 GMT+2).
Order number: GPA.3362-0624-1465-18219
My Google Play account is linked to my PayPal so I can provide PayPal's transaction ID as well in case is needed.
Connor Cooper medal 5833 Super Mod 1 year 23 days ago
Hello,
We're sorry you did not receive your tokens right away.
Ending the iGP Manager app's background process, also known as a force quit, then restarting the app may help redeem your purchase and the tokens added to your account.
If the tokens still have not appeared, please log into the iGP Manager account you made the purchase with. Then, submit a request for assistance by visiting the Help page at the bottom of the side menu in your iGP Manager account and opening the Help & Support tab. Please provide the receipt(s) you received via e-mail from Google Play or Apple in your request so we may award the Tokens manually.
(NOTE: Do not attach bank or credit card statements or receipts from PayPal.)
If the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap Media & Purchases (between iCloud and Find My).
4. Tap on the View Account option.
5. Scroll down to tap on Purchase History.
6. Screenshot the purchases you did not receive tokens for and attach it to your request.
