Charlie Barber 4 medal 5000 1 year 252 days ago
What did you try to do?
I paid for tokens
What happened instead?
I'm didn't receive them
Did the problem happen while using wi-fi, mobile data, or both?
Mobile data
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
One plus
What is the operating system?
Android
What is the version number of the operating system?
?
Can the bug be reproduced?
I don't know....I just want my tokens or my money back
Additional comments:
It always does this every time I buy tokens
José Trujillo medal 5715 
Community Manager 1 year 252 days ago
Hello,
We're sorry you did not receive your tokens right away.
Ending the iGP Manager app's background process, also known as a force quit, then restarting the app may help redeem your purchase and the tokens added to your account.
If the tokens still have not appeared, please log into the iGP Manager account you made the purchase with. Then, submit a request for assistance by visiting the Help page at the bottom of the side menu in your iGP Manager account and opening the Help & Support tab.
Please provide the receipt(s) you received via e-mail from Google Play or Apple in your request so we may award the Tokens manually.
(NOTE: Do not attach bank or credit card statements or receipts from PayPal.)
If the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap Media & Purchases (between iCloud and Find My).
4. Tap on the View Account option.
5. Scroll down to tap on Purchase History.
6. Screenshot the purchases you did not receive tokens for and attach it to your request.
Thank you.
