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Forums > Global Forums (English) > Help & Support

Solved
EXP Boost Purchase Issue

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Giorgio Rapetti medal 5011
1 year 211 days ago
Hello,

I purchased the 2x EXP Boost product from the store page unfortunately it did not apply to my account today and the account received standard EXP from the race today.

The purchase went through on my end, charged to my bank. Nothing has appeared on my account. I have purchased it before with no issues.

Purchase made on App
IOS

Please help, thank you.
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Ovih Sapiens medal 5304 SUPPORT AGENT
1 year 211 days ago
Hello Giorgio,

I'm sorry about the problem you have had. Please, contact me via ticket with your purchase receipts attached. Thank you.
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Giorgio Rapetti medal 5011
1 year 210 days ago
Hello,

Raised a ticket and now 2x EXP boost is active on my account.

Muchas Gracias.
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