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Forums > Global Forums (English) > Bugs

Unresolved
My purchase didnt register

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Draugh Kes medal 5000
1 year 183 days ago
What did you try to do?
Wanted to buy double xp for 20 races

What happened instead?
Even the payment done, i dont have double xp buff didnt apply and dont have double xp effect on my exp bar.

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iphone 13 pro max

What is the operating system?
iOS

What is the version number of the operating system?
16.4.1

Can the bug be reproduced?
No idea

Additional comments:
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Connor Cooper medal 4923 Super Mod
1 year 183 days ago
Hello Draugh,

I'm sorry to hear that your purchase has not been credited to your account.

Please can you send the use the helpdesk to send the iGP Manager Support team a ticket, making sure to attach a screenshot of the receipt, where they will be able to assist you further. 

Thank you. 
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