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Forums > Global Forums (English) > Bugs

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Can't join a race

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Hugo Doe medal 5373
1 year 188 days ago (Last edited by Hugo Doe 1 year 188 days ago)
What did you try to do?
I tried to join a race

What happened instead?
Game was loading shortly when I pressed "go to race" then going back to home screeb

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Huawei p30

What is the operating system?
Android

What is the version number of the operating system?
10

Can the bug be reproduced?
Yes as long as the race is going

Additional comments:
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Hugo Doe medal 5373
1 year 187 days ago
Can still not join races, doesn't matter which League and which account, same with quick races
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José Trujillo medal 5542 Community Manager
1 year 187 days ago
Hey Fynn,

Thanks for reaching out for your issue. It looks like your phone stopped supporting iGP Manager. Could you check your phone RAM, close other apps and clear up some phone storage and try again please?
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Martini Porsche medal 5000
1 year 187 days ago

José
Hey Fynn,

Thanks for reaching out for your issue. It looks like your phone stopped supporting iGP Manager. Could you check your phone RAM, close other apps and clear up some phone storage and try again please?



Hey, 

I tried all things you said, and even reinstalled the app after doing it but it's still not working unfortunately 
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José Trujillo medal 5542 Community Manager
1 year 187 days ago
Have you tried using 2D instead of 3D?
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Hugo Doe medal 5373
1 year 187 days ago

José
Have you tried using 2D instead of 3D?



Yes but it's the same problem when I set 2d in the settings 
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Red Craigie medal 5242 Super Mod
1 year 187 days ago
Hi Fynn

After our separate discussion I believe the viewer is now working again after a secondary clear of the cache.

Could you please confirm you are happy for us and if so will mark this as closed.
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Fynn xxxx medal 5074
1 year 187 days ago

Red
Hi Fynn

After our separate discussion I believe the viewer is now working again after a secondary clear of the cache.

Could you please confirm you are happy for us and if so will mark this as closed.



Yeah it's working again, thank you for your help! 
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Red Craigie medal 5242 Super Mod
1 year 186 days ago
For those who have the same problem, using the clear cache function within the iGP manager app resolved the issue for Fynn. This can be found under settings.

Clearing the cache through androids app management settings did not resolve the problem.
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