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Solved
Displayed on pro leaderboard while being promoted to elite

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medal 5009
1 year 180 days ago
What did you try to do?
Advanced from pro to elite but the leaderboard still has me stuck in pro (seems as if the script to promote me ran, but didn't move me on the leaderboard). The first race of the season is Friday, so I am unsure if I am racing in elite or pro races. There was mention in the league forum that a manager joined between seasons, so 4 people got promoted and one joined between seasons bringing the number of managers to 33 before one manager left later today.

What happened instead?
Completed the final race of the season finished 1st place for the previous season and expected to be promoted to elite. When I returned to the game after the race completed, I got the standard promotion to elite message in my inbox. Once I went to my league page my manager was still displayed in the pro tab, while the 2nd, 3rd and 4th place managers from the season successfully advanced to the elite leaderboard.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
Multiple accounts in the league (different devices/OS/OS versions I'd assume) have reported I am displayed on the pro leaderboard & standings pages.

What is the operating system?
Android

What is the version number of the operating system?
Multiple managers have reported seeing my manager's displayed incorrectly.

What operating system is your PC?
Multiple managers have reported seeing my manager's displayed incorrectly.

Which browser did you experience the problem in?
Multiple managers have reported seeing my manager's displayed incorrectly.

Can the bug be reproduced?
Do not have another account capable of promoting to reproduce the bug.

Additional comments:
Other members of my league have pointed out the elite leaderboard displays 32/32 but only has 31 managers on the leaderboard and the pro leaderboard display 28/32 and 29 managers on the leaderboard.
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medal 5000 Super Mod
1 year 179 days ago
Thank you for reporting, I will escalate this to the Devs and Support team.
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medal 5542 Community Manager
1 year 179 days ago
Hey,

This should be fixed now. Next season there will be an extra demotion from Elite tier.
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