Charlie Barber Jr medal 5557 303 days ago
What did you try to do?
Buy tokens
What happened instead?
I didn't receive my tokens
Did the problem happen while using wi-fi, mobile data, or both?
Mobile data
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
Wiko
What is the operating system?
Android
What is the version number of the operating system?
I don't know...I just want what I paid for
Can the bug be reproduced?
I don't know
Additional comments:
This is the second time this has happened. I should get what I paid for. Do I need to send a screenshot of my purchase from Google Play
Kevin Bissell medal 5001 Super Mod 303 days ago
Hello Charlie.
We're sorry you did not receive your tokens right away.
Ending the iGP Manager app's background process, also known as a force quit, then restarting the app may help redeem your purchase and the tokens added to your account.
If the tokens still have not appeared, please log into the iGP Manager account you made the purchase with. Then, submit a request for assistance by visiting the Help page at the bottom of the side menu in your iGP Manager account and opening the Help & Support tab. Please provide the receipt(s) you received via e-mail from Google Play in your request so we may award the Tokens manually.
(NOTE: Do not attach bank or credit card statements or receipts from PayPal.)
Ovih Sapiens medal 5204 
SUPPORT AGENT 303 days ago
Hello Charlie,
The purchase has already been added to your account. Thanks to Kevin for his help in dealing with this issue.
