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Forums > Global Forums (English) > Help & Support

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There is a bug Jack

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This thread is closed because it is solved.
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Emmanuel Owojori medal 5000
8 years 116 days ago
My race is at 17:00 but it keeps on telling me to go to race at this time can someone fix it
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sackrebleu sackrebleu medal 5000
8 years 115 days ago
I have similar issue, my race started more than 10 hours ago and it still keeps telling me to go to race. I tried refreshing the page, restarting my browser, logging of and in, combination of all 3 but to no avail. I cannot train my drivers now and also I am quite worried about the next race because I am unable to prepare strategy, set-ups, etc. Could you please look into it?
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Jack Basford medal 5549 CEO & CTO
8 years 115 days ago
Emmanuel's issue seemed to resolve itself straight after his post, I think.

sackrebleu, the issue in your league is a race which didn't complete. It got caught up during maintenance last night when we were applying the fuel patch to the practice laps. I've just run it now and your league should be working again.
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sackrebleu sackrebleu medal 5000
8 years 115 days ago
Jack
Emmanuel's issue seemed to resolve itself straight after his post, I think.

sackrebleu, the issue in your league is a race which didn't complete. It got caught up during maintenance last night when we were applying the fuel patch to the practice laps. I've just run it now and your league should be working again.


Yep, everything is working now. Thanks, Jack! :-)
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sackrebleu sackrebleu medal 5000
8 years 81 days ago
Hi Jack, once again the same problem - it has been over 10 hours since my last race and I am still getting the "Go To Race" message and refreshing and/or logging out and it is not working. Could you please look into it again? Thanks.
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M Hauck medal 5000
8 years 81 days ago
Try to refresh your page with the f5 key. Or try to delete your cache
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sackrebleu sackrebleu medal 5000
8 years 81 days ago
M
Try to refresh your page with the f5 key. Or try to delete your cache


Tried that already, did not help..
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Jack Basford medal 5549 CEO & CTO
8 years 80 days ago
I saw the issue with your league again last night, very odd. I fixed it many hours ago now, so the advice to refresh will work now.

The race obviously ran fine, but the results didn't post for some reason. I had to manually retreive them. It's a known issue that occurs extremely rarely, only once every few hundred races. Maybe there will be a clue that it has happened to your league more than once.
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