Michael Follows medal 5074 230 days ago
What did you try to do?
Got soon tokens, say they were £9.99. But was cost me £39.99.
What happened instead?
The price was not the same
Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
Samsung phone
What is the operating system?
Android
What is the version number of the operating system?
13
Can the bug be reproduced?
Yes
Additional comments:
I have seen shoots and have messaged on Facebook and one of the mangers.
Ovih Sapiens medal 5343 
SUPPORT AGENT 230 days ago
Hello Michael,
Due to a visual bug the prices are not displayed correctly, so you have to clear the cache from inside the app to see them correctly.
Michael Follows medal 5074 230 days ago
Hi ovih, ok how do I do that?
Ovih Sapiens medal 5343 SUPPORT AGENT 230 days ago
Hello Michael,
In the main menu:
- Click on your profile picture.
- Click on the gear symbol.
- You will see "clear cache" written on it. Click there.
Michael Follows medal 5074 230 days ago
Cool, that is done, what is going to happen about the money then? I was only getting 500 cuz it was £9.99.
José Trujillo medal 4789 Community Manager 230 days ago
Hey Michael,
At this point the only solution I can offer you is a refund if you send me the receipt to jose@igpgames.com
José Trujillo medal 4789 Community Manager 222 days ago
Hey Michael,
Google Team just accepted the refund request order I did send on Friday. You should get a mail from Google in the following hours, also I attached my info just in case you need something else.
