Simone Villa medal 5935 1 year 70 days ago
Cosa hai provato a fare?
Add engine points
Cosa è successo invece?
Points were taken off... but my engine remain +1/-1 in circuit chosen
Il problema si è verificato durante l'utilizzo di dati Wi-Fi, mobili o entrambi?
Mobile data
Il problema si è verificato nell'App, sul PC o in entrambi?
App
Qual è il modello del tuo dispositivo?
Samsung a 70
Qual è il sistema operativo?
Android
Qual è il numero di versione del sistema operativo?
11
Può essere riprodotto il bug?
I tried 3 times... the first time i thought that i made the mistake... the second and the third i was sure that circuit chosen was right.
No other circuit were update...
Commenti addizionali:
Red Craigie medal 5246 Super Mod 1 year 69 days ago
Hi Simone
In your other ticket I asked you to clear the browser cache. After you have done so could you please try this again as well.
If you can screen record it when you do so that we can see what happens if the point disappears again that would be great as additional information.
Simone Villa medal 5935 1 year 69 days ago (Last edited by
Simone Villa 1 year 69 days ago)
Hi.
Thank you for ypur answer
Cache is now empty.
I added to points on engine for today race (Mexico) and they were added.
I added 1 point to Usa (yesterday race) and it doesn't work like yesterday...
IN USA I also cannot change bonus skill...
The problem is limited only to this circuit...
I will send you a video in a different way
Ovih Sapiens medal 5304 
SUPPORT AGENT 1 year 69 days ago
Hello Simone,
I've reported the bug internally. You're right in what you have said.
Simone Villa medal 5935 1 year 63 days ago
in the meantime you try to solve problem with USA circuit....can I have back engine points used?
Ovih Sapiens medal 5304 SUPPORT AGENT 1 year 63 days ago
Hello Simone,
Sure. How many engine points are we talking about?
Simone Villa medal 5935 1 year 63 days ago
This season 22 points . I have the suspect also 10 in the previous season when I run in USA but i didn't notice that they weren't added
If you can add 10 points in USA circuit , it will be very helpful...?
Ovih Sapiens medal 5304 SUPPORT AGENT 1 year 63 days ago
Hello Simone,
I can't add those 10 points in the USA because I have the same problem as you. I'll put them on your account.
Simone Villa medal 5935 1 year 63 days ago
Thank you very much Ovih! It seems that this bug is really hard to solve...?
Simone Villa medal 5935 1 year 47 days ago
Hello . Is there any news?
Austin Morvik medal 4924 1 year 45 days ago
Ovih is helping you quite actively, in the meantime clear your cache to hopefully remedy the issue going forward. I would also recommend checking your engine points total as he said he would add the 10 points to your account.
Red Craigie medal 5246 Super Mod 1 year 45 days ago
Hi Simone
No further news at this time sorry. I don't have any details but it seems like it isn't a simple issue.
José Trujillo medal 6083 Community Manager 1 year 43 days ago
Hey Simone,
Once again thank you for your patience and understanding. This turned to be a difficult one since it was only happening to you and we couldn't reproduce it. This said it should be fixed now, we're waiting for your confirmation. Please let me know!
