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Forums > Global Forums (English) > Help & Support

Solved
Special ability for a driver has gone

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Ishaan Patel medal 5182
1 year 47 days ago
What did you try to do?
I was viewing the editing option for a driver and toggling with the special ability.

What happened instead?
My driver lost her common special ability and it became none when I accidentally closed the app. I could then not change it back to the common ability without paying 100 tokens. The driver name is Addison Cruz. The special ability was wet weather.

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Iphone 11

What is the operating system?
iOS

What is the version number of the operating system?
I'm not sure

Can the bug be reproduced?
I'd imagine that if you switched a driver's special ability to none, it would require a cost to reinstate it.

Additional comments:
Could I either have 100 tokens so I can repurchase this or could you reinstall the special ability to the driver
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Kevin Bissell medal 5000 Super Mod
1 year 47 days ago
Hi Ishaan

I will escalate to Devs/Support.
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José Trujillo medal 6083 Community Manager
1 year 47 days ago
Hey Ishaan,

According to logs you saved the edit you made as No skill. Closing the app doesn’t save the edit.

I move to Help and Support since this isn’t a bug.

Since this was a miss click there’s nothing we can do about it.
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Ishaan Patel medal 5182
1 year 47 days ago
Is there no way you can change this back as this is an obvious miss click with a fair disadvantage?
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José Trujillo medal 6083 Community Manager
1 year 47 days ago
Hey Ishaan,

I understand perfectly your frustration after this unfortunate event but restoring the special ability would become unfair for all the previous support requests rejected from managers that had similar issues with miss clicks.
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Ishaan Patel medal 5182
1 year 47 days ago
Ok thank you.
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