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Impossible to join race

This thread is closed because it is solved.
1
This topic has been closed by the moderator
4898
1 year 186 days ago
Que vouliez-vous faire ?
Join the race

Que s'est-il finalement passé ?
Nothing, the button "join live race" wasn't existing.

Est-ce que le problème est survenu quand vous utilisiez le Wifi, l'internet mobile ou les deux ?
Both

Est-ce que le bug s'est produit dans l'application, sur PC ou les deux ?
Both

Quel est le modèle de votre appareil ?
Samsung S20

Quel est le système d'exploitation ?
Android

Quel est le numéro de version de votre système d'exploitation ?
Android

Quel est le système d'exploitation de votre PC ?
Windows

Dans quel navigateur avez-vous rencontré le problème ?
Google chrome

Que vouliez-vous faire ?
For all the elite member.

Commentaires supplémentaires :
Thank you in advance
5291 Moderator
1 year 186 days ago
Hello,
The race looks corrupted. Unfortunately the only solution is to skip the race. Results will be canceled for all tiers (Débutant, Pro and Elite)
4898
1 year 185 days ago
Hello, 

Thanks for the answers ! But for the moment it's still impossible to canceled yesterday's race.
Maybe because the race was available for debutant and pro.
5291 Moderator
1 year 185 days ago
I already answered on French forum.
Due to the weekend and the New Year period, response times from support may be slower.
4962 Community Manager
1 year 185 days ago
Race skipped, please check and confirm.
4898
1 year 185 days ago
Nice, thank you for fixing the problem ! 
We'll see if the next race will be ok.
4898
1 year 185 days ago
The problem is still here for today's race
5635
1 year 185 days ago
Tjr le même souci aujourd'hui 
4962 Community Manager
1 year 185 days ago
The problem is caused by this manager. The team doesn’t have a valid driver’s lineup.
4898
1 year 185 days ago
Thank you for your answer, we'll see tomorrow !
PS : are you working on a solution to avoid this kind of issue ? As disqualification for the manager with the wrong number of driver instead of this bug.

Have a good evening and happy end of the year !
4962 Community Manager
1 year 185 days ago
If 24 hours before the race the team doesn’t hire a driver I’ll assign a default driver.
4898
1 year 185 days ago
I think it will be the solution, can you assign it ? And can you please skip the race also ? With the bug it's impossible for us to skip it by ourselves.
5450
1 year 184 days ago

José
If 24 hours before the race the team doesn’t hire a driver I’ll assign a default driver.



Dear José, first of all wish you a happy new year with all the loved ones...

Regarding the problem, it still continue and our admin of the league reported that he is unable to kick out this manager. We are blocked there and couln't take any action counterwisery... thanx for your help and support :)
4962 Community Manager
1 year 184 days ago
Hey,

Happy New Year. I hope you understand the staff will be enjoying with family and friends the start of the year. We’ll resume tasks on January the second. Thank you for your help and understanding. ❤️
4962 Community Manager
1 year 183 days ago
Hey managers,

I’ve removed the player from the league and fixed the calendar.
4898
1 year 183 days ago
Hola José,

Thank you !
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