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Forums > Global Forums (English) > Bugs

Solved
Didn’t get tokens

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Kamden Gibson medal 4994
94 days ago
What did you try to do?
Tried buying the 180 tokens.

What happened instead?
I haven’t received the 180 tokens that I bought.

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone 13 Pro Max

What is the operating system?
iOS

What is the version number of the operating system?
17.3

Can the bug be reproduced?
Maybe

Additional comments:
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Connor Cooper medal 5529 Super Mod
94 days ago
Hello,

Sorry that you have been affected by an issue when purchasing tokens.

Please contact the Support Team through the Helpdesk where they will be happy to rectify this issue and credit your account with the tokens you purchased.

Please also ensure that you attach any receipts you received to your Support ticket as this makes it easier for Support to assist you. 

Thank you.
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