Can't receive notifications

Cosa hai provato a fare?
Enable the notifications as every other app on my smartphone

Cosa è successo invece?
The system shows "All the notifications of this app are locked" and I can't re-enable them

Il problema si è verificato durante l'utilizzo di dati Wi-Fi, mobili o entrambi?
Both

Il problema si è verificato nell'App, sul PC o in entrambi?
App

Qual è il modello del tuo dispositivo?
Samsung Galaxy S22

Qual è il sistema operativo?
Android

Qual è il numero di versione del sistema operativo?
Android 14

Può essere riprodotto il bug?
Actually I don't know

Commenti addizionali:
Latest version of the app, 4.102 (478), and updated system software. Already tried re-installing the app, clearing the cache and everything, but still no results

I have the same problem (2)

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Lorenzo Ziliani
282 days ago

I managed to workaround the problem by logging in and enabling the notifications on the mobile browser, but still cannot receive anything from the app itself.

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José Trujillo

Community Manager
282 days ago

Hey Lorenzo,

Thanks for your report. We’ve been researching about this issue and it seems that Samsung messed up with notifications in the latest update. You can find more about it if you click here.

We’ll try to address the issue in future app updates.

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Lorenzo Ziliani
281 days ago

Ok got it. Thank you José!

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José Trujillo

Community Manager
274 days ago

Hey Lorenzo,

We’ve a potential fix ready which will be released in the next app update. Hopefully by March.

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Lorenzo Ziliani
274 days ago

Awesome! Thank you

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