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Forums > Global Forums (English) > Help & Support

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Videos don't appear

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Rafael Rufas medal 5625
288 days ago
Hi, 

My daily videos don't appear anymore. What is the problem and how can a solve this?

Thanks 
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José Trujillo medal 5722 Community Manager
288 days ago
Hey Rafael,

Have you tried to reinstall the app? Ads are served based on different metrics that are attached to your profile, like potential age, country, device, OS, etc. Sometimes ads companies mark different profiles as uninteresting so they don’t serve more ads. Reinstalling the app you’ll erase your previous ad profile and start a new one.
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Rafael Rufas medal 5625
287 days ago
Hi, I just do that but the problem is not solved. Its something else that i can do?
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José Trujillo medal 5722 Community Manager
287 days ago
Let the app run for 10 minutes without closing.
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Rafael Rufas medal 5625
286 days ago (Last edited by Rafael Rufas 286 days ago)
Hi, 
I do that but the problem persists. ?
Is something else i can do?

I reboot my phone and wait a few minutes and problem solved, the videos are back. ?
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