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3D view not available

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Bill Billy
90 days ago

What did you try to do?
I went to today's race as usual but the 3D view wasn't working

What happened instead?
The race loaded up in 2D map view. 3D view wasn't available in the view tab.

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Xiaomi pad 5 tablet

What is the operating system?
Android

What is the version number of the operating system?
13

Can the bug be reproduced?
Yes, tried clearing cache and reinstalling the app, still the same.

Additional comments:
It works fine on my phone. The app version on my phone is 4.102, on my tablet it is 4.2

I have the same problem (11)

Community Manager
90 days ago (Last edited by José Trujillo 90 days ago)

Hey Bill,

We’ve applied new requirements to load the 3D version of the race viewer. This said, as far as I know your tablet should be able to load it since it has a good amount of RAM. 6 GB RAM according to the manufacturer website.

The new system calculates the available and free RAM of the device. Apps in the background could significantly consume this. Could you try to close all the apps in the background and load a 3D race? You could spectate one to quickly check.

Bill Billy
90 days ago

No luck with that. It's actually the pro version which has 2gb RAM extra if needed. The app also just crashed as I was writing this reply, I can't remember it ever crashing before. Could be a hardware issue then?

Community Manager
90 days ago

Thanks a lot Bill! Reported to the developer team. I’ll keep the topic open to report updates on this problem/bug.

Christof Specht
88 days ago

Hi.
I have the Same Problem with my redmi Note 10 pro

Community Manager
88 days ago

Hey managers,

Tomorrow we’ll release an update with a hotfix for this. It’ll be required to have 4 GB RAM or more to run the 3D viewer, keep that in mind.

Bill Billy
88 days ago

Thanks José

Christof Specht
88 days ago

OK
Thanks

Gerhard Botha
88 days ago

I hope it will work on my phone as well

Romanian Kimi
88 days ago

I don't know if this helps or not but i want to point out that on IOS everything is perfect for me.

My device is an Iphone 14 i have been racing in 3D since i started the game. And i ran a race today while using 3D and everything went smoothly.

Community Manager
88 days ago

Hey Kimi,

Yes, the stability app update was only released for android. iOS to follow when we're done with bug fixing. This is why you're not facing any of the issues mentioned above.

Yuvraj Singh
88 days ago

My phone has 6GB ram but the 3D viewer is not working I did my race in 2D yesterday

Gerhard Botha
87 days ago

I have an andriod 4gb plus extra 2 if needed but also not working

Community Manager
87 days ago

Hey Yuvraj and Gerhard,

Thanks. As mentioned above, a new update with a hotfix is ready, just waiting for Google's approval.

Community Manager
87 days ago

Hey managers,

A new version has been released with fixes for this issue. Please go to Google Play and update the app.

Build number 532 (4.200)

Christof Specht
87 days ago

Done. IT worx.
Thanks for this fast solution. 💪👍

Bill Billy
87 days ago

Working now 👍

Михаил Fog
87 days ago

3d doesn't work for me, it was updated, I can't understand why everything worked before the update, the redmi 9t phone,8 cores 4+2GB RAM

Tamás Jánvári
87 days ago

José

Hey managers,

A new version has been released with fixes for this issue. Please go to Google Play and update the app.

Build number 532 (4.200)

Thank you. Now it's working again.

Yuvraj Singh
87 days ago

José

Hey Yuvraj and Gerhard,

Thanks. As mentioned above, a new update with a hotfix is ready, just waiting for Google's approval.

The 3D is still not working for me even if I spectate a random race it shows in 2D unlike earlier before this it showed in 3D everytime

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