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    medal 0
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Solved
Engine points disappear and not reflecting tuning

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medal 5362
114 days ago
What did you try to do?
I bought engine points with my gold coins and I was tunning my engine and then all my points I had 11 disappeared and the ones I had used also disappeared.
I have been tuning Malaysia track for 3 days now watching ads to get engine points but it’s still on 7 (gold tokens)

What happened instead?
I lost all my engine points I just point with my gold coins
And the ones I have been getting from watching ads in the past 3 days I tune a track and the strength stays the same especially Malaysia (gold tokens)

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone 12 Pro

What is the operating system?
iOS

What is the version number of the operating system?
Latest version as of 04/09/24

Can the bug be reproduced?
It can be reproduced but I don’t have tokens anymore to buy engine points and I don’t have ads to watch to get engine points

Additional comments:
If you can check how many days I have been tuning my engine for and not getting feedback after saving just losing my engine points and gold tokens
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medal 5722 Community Manager
114 days ago
Hey El Shumba,

Reported to the developer team. I'll keep the topic open to report updates on this problem/bug.
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medal 5362
114 days ago
Thank you very much. I will try not to use any engine points 
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medal 5311
114 days ago
It just happened to me ...😭
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medal 5722 Community Manager
114 days ago
This should be fixed now. I’ve compensated you with tokens.
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medal 5362
113 days ago
So I can now get engine points and tune my engine with no issues?
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medal 5722 Community Manager
113 days ago
Yes, that’s right.
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