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Receiving less money from sponsors

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medal 6529
70 days ago (Last edited by Brian Nugroho again 70 days ago)
What did you try to do?
Finished the race in sponsor range

What happened instead?
Said 1 million profit, but my finance only increased by 278k

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
Samsung A33, HP Elitebook

What is the operating system?
Android

What is the version number of the operating system?
14

What operating system is your PC?
Windows 10

Which browser did you experience the problem in?
Chrome

Can the bug be reproduced?
This only happened to my elite account, my other account received profit just fine without any problems.

Additional comments:
This is not the first time, I think for the past 3-4 races it's been like this. I have the screenshot and I think it's more of the race results tab lying than me getting less money.
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medal 5304 SUPPORT AGENT
68 days ago
Hello Brian,

I'm sorry about the problem you reported.
I've added the amount you should have received.
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medal 6529
67 days ago
Ovih
Hello Brian,

I'm sorry about the problem you reported.
I've added the amount you should have received.



Thank you 🙏 but I don't think this is the case. When I count it, I'm actually supposed to get that 278-300k sum and the main problem/bug that should be look into are the race results tab lying about the 1 million sum profit (https://cdn.discordapp.com/attachments/885107183497396238/1284104419813752873/image.png?ex=66e8b6af&is=66e7652f&hm=3e50566c44c04d76ba43de079e55bc6f864da69de5fd65a74a933b3514410ab8& , when I count manually I'm not supposed to get this much). I'm fine with it if you take the money back from my account due to this misunderstanding.
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