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Forums > Global Forums (English) > Help & Support

Solved
No ads anymore

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Hein Gummi medal 5440
91 days ago
Since days I see no ads on my Samsung (Android 12) anymore. Anyone else affected?
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Jebidiah-Jethro Sprandelli-Sprout medal 5779
90 days ago
Yep same problem here Samsung/Android as well
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José Trujillo medal 5542 Community Manager
90 days ago
Hey managers,

Could you try to reinstall the app? Make sure you consent the personalised ads in the prompt.
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Jebidiah-Jethro Sprandelli-Sprout medal 5779
89 days ago
Sorry I get no such prompt. Only the one to allow notifications
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Hein Gummi medal 5440
88 days ago (Last edited by Hein Gummi 88 days ago)
I wonder that this time reinstalling helped because I have tried before. Received no prompts at all.
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Jebidiah-Jethro Sprandelli-Sprout medal 5779
88 days ago

Hein
I wonder that this time reinstalling helped because I have tried before. Received no prompts at all.



Do you get ads now? I do not 😮‍💨
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Hein Gummi medal 5440
88 days ago (Last edited by Hein Gummi 88 days ago)
Yes, I do get ads again after reinstalling!

When I was reinstalling a few days ago it did not help. But after reinstalling again today it suddenly works.

And meanwhile the prompt appeared to consent the ads. But it didn't appear during or directly after the process of installation.
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