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Forums > Global Forums (English) > Help & Support

Solved
No ads anymore

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Hein Gummi 5264
338 days ago
Since days I see no ads on my Samsung (Android 12) anymore. Anyone else affected?
Jebidiah-Jethro Sprandelli-Sprout 5004
337 days ago
Yep same problem here Samsung/Android as well
José Trujillo 5066 Community Manager
337 days ago
Hey managers,

Could you try to reinstall the app? Make sure you consent the personalised ads in the prompt.
Jebidiah-Jethro Sprandelli-Sprout 5004
336 days ago
Sorry I get no such prompt. Only the one to allow notifications
Hein Gummi 5264
334 days ago (Last edited by Hein Gummi 334 days ago)
I wonder that this time reinstalling helped because I have tried before. Received no prompts at all.
Jebidiah-Jethro Sprandelli-Sprout 5004
334 days ago

Hein
I wonder that this time reinstalling helped because I have tried before. Received no prompts at all.



Do you get ads now? I do not 😮‍💨
Hein Gummi 5264
334 days ago (Last edited by Hein Gummi 334 days ago)
Yes, I do get ads again after reinstalling!

When I was reinstalling a few days ago it did not help. But after reinstalling again today it suddenly works.

And meanwhile the prompt appeared to consent the ads. But it didn't appear during or directly after the process of installation.
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