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Forums > Global Forums (English) > Help & Support

Solved
No ads anymore

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Hein Gummi 5246
247 days ago
Since days I see no ads on my Samsung (Android 12) anymore. Anyone else affected?
Jebidiah-Jethro Sprandelli-Sprout 5025
246 days ago
Yep same problem here Samsung/Android as well
José Trujillo 5118 Community Manager
246 days ago
Hey managers,

Could you try to reinstall the app? Make sure you consent the personalised ads in the prompt.
Jebidiah-Jethro Sprandelli-Sprout 5025
245 days ago
Sorry I get no such prompt. Only the one to allow notifications
Hein Gummi 5246
244 days ago (Last edited by Hein Gummi 244 days ago)
I wonder that this time reinstalling helped because I have tried before. Received no prompts at all.
Jebidiah-Jethro Sprandelli-Sprout 5025
244 days ago

Hein
I wonder that this time reinstalling helped because I have tried before. Received no prompts at all.



Do you get ads now? I do not 😮‍💨
Hein Gummi 5246
244 days ago (Last edited by Hein Gummi 244 days ago)
Yes, I do get ads again after reinstalling!

When I was reinstalling a few days ago it did not help. But after reinstalling again today it suddenly works.

And meanwhile the prompt appeared to consent the ads. But it didn't appear during or directly after the process of installation.
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