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Forums > Global Forums (English) > Bugs

Solved
Everyone got kicked out of the races and unable to load the race for 20 minutes

This thread is closed because it is solved.
1
This topic has been closed by the moderator
Robin Yu 5589
217 days ago
What did you try to do?
Restart the app, turned off wifi, turned on mobile, restart the phone.

What happened instead?
Stopped at loading screen. Apparently everyone in the league had the same problem for 20 minutes.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Google pixel 7

What is the operating system?
Android

What is the version number of the operating system?
Newest

Can the bug be reproduced?
Everyone able to reconnect after 20 minutes, and the race was at lap 40 out of 51...

Additional comments:
Can gamemaster please forfeit the race..? League id 77382, Austria...thank you. 
Ovih Sapiens 5003 SUPPORT AGENT
217 days ago
Hello Robin,

I'm sorry for any problems this may have caused.
I've skipped the race to avoid repeating this bug again.
Tony Tool 5571
217 days ago
Same for me since the last App update, with the only difference that I'm apparently the only one affected in my League (ID 691049). Android phone (v11 an old one?)
None of the  classic solutions worked during  the bug
Ovih Sapiens 5003 SUPPORT AGENT
216 days ago
Tony
Same for me since the last App update, with the only difference that I'm apparently the only one affected in my League (ID 691049). Android phone (v11 an old one?)
None of the  classic solutions worked during  the bug

Hello Tony,

Delete the app and install it again. Please, make sure you remember your username and password so that you can log in again without any problems.
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