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Forums > Global Forums (English) > Help & Support

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Experience x2 not applied

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Elber Galarga medal 5667
14 days ago (Last edited by Elber Galarga 14 days ago)
¿Qué has intentado hacer?
Purchased EXPx2 but not applied on race

¿Qué es lo que ocurrió?
Not applied EXPx2

¿El problema ocurrió mientras usaba wi-fi, datos móviles o ambos?
Mobile data

¿El error se produjo en la app, en PC o en ambos?
App

¿Cuál es el modelo de su dispositivo?
iPhone 13 Pro max

¿Qué sistema operativo posee?
iOS

¿Cuál es el número de versión del sistema operativo?
iOS 18

¿Se puede reproducir el error?
RACE give me 250exp and not 250exp x2.

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José Trujillo medal 6083 Community Manager
14 days ago
Hey,

Sorry that you have been affected by this issue. 

Please create a ticket with the Support Team where they will be able to assist you further. When submitting your ticket, please attach any purchase receipts screenshots so that the purchase can be verified by Support. 

Thank you. 
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