Richard van Rhijn medal 5216 36 days ago
Wat probeerde je te doen?
After logging in all finances are gone
Wat gebeurde er in plaats daarvan?
I had around 300 million, today I am suddenly in the red
Deed het probleem zich voor terwijl je wifi of mobiele data gebruikte, of bij beide?
Both
Deed het probleem zich voor in de app, op PC of op beide?
App
Wat is het model van je toestel?
Samsung Tab S7 & Iphone 15 PRO Max
Welk besturingssysteem?
Android
Wat is de versie van het besturingssysteem?
Android 6.1 | iOS 18.1
Alles is up-to-date
Kan het probleem gereproduceerd worden?
I would like to have my finances back as they were. In short, well in the plus and always between 200 and 300 million. I don't know exactly what it was.
Bijkomende opmerkingen:
Nvt
Richard van Rhijn medal 5216 27 days ago
It would be nice if there would be some answer. To date nothing heard after my report 9 days ago.. Have now invested myself to get back into the plus sufficiently but that does not take away the fact that I still miss around 300 million!
Ovih Sapiens medal 5155 SUPPORT AGENT 27 days ago
Hello Richard,
I'm sorry I couldn't get back to you sooner.
Do you know if on November 16th you forgot to renew sponsors? Your drivers and staff are paid a lot and since before that day your account loses plenty of money race after race.
Richard van Rhijn medal 5216 26 days ago
No problem, thanks for your answer.
It is true that I spend a lot of money on wages every day, this has been calculated and I take it into account. Sponsors are always up to date, I also take this into account.
When I lost almost 300 million, the overview for paid wages showed 302 million instead of a daily loss of about 3 million.
So I have not been able to find an explanation for the large loss and therefore suspect that something did not go quite right.
Ovih Sapiens medal 5155 SUPPORT AGENT 26 days ago
Hello Richard,
Could you send me a screenshot of your finances to our email? I'd appreciate it.
support@igpgames.com
Richard van Rhijn medal 5216 10 days ago
Completed. Everything was neatly resolved by email. Thanks again.