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Forums > Global Forums (English) > Help & Support

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Who is Token?

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Em Zè medal 5054
16 days ago
Hello! 

I did not receive the 40 tokens I purchased. I respectfully ask for your help.

 Thanks: 
Mohay Zoltan
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Kevin Bissell medal 5000 Super Mod
16 days ago
Hi Mohay

We're sorry you did not receive your tokens right away. Ending the iGP Manager app's background process, also known as a force quit, then restarting the app may help redeem your purchase and the tokens added to your account. If the tokens still have not appeared, please log into the iGP Manager account you made the purchase with. Then, submit a request for assistance by visiting the Help page at the bottom of the side menu in your iGP Manager account and opening the Help & Support tab / Contact Us. Please provide the receipt(s) you received via e-mail from Google Play or Apple in your request so we may award the Tokens manually. (NOTE: Do not attach bank or credit card statements or receipts from PayPal.)
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