Luca Cigarini medal 5898 16 days ago
¿Qué has intentado hacer?
I tried to enter in the livery editor and save the livery
¿Qué es lo que ocurrió?
I still not see the new car
¿El problema ocurrió mientras usaba wi-fi, datos móviles o ambos?
Both
¿El error se produjo en la app, en PC o en ambos?
Both
¿Cuál es el modelo de su dispositivo?
LM-G810EAW
¿Qué sistema operativo posee?
Android
¿Cuál es el número de versión del sistema operativo?
12, V40a-EEA-XX
¿Qué sistema operativo posee su PC?
Windows 10 Pro
¿En qué navegador ha experimentado el problema?
All
¿Se puede reproducir el error?
Yes
Comentarios adicionales:
José Trujillo medal 5677 
Community Manager 16 days ago
Hey Luca,
Which app version are you using?
Luca Cigarini medal 5898 16 days ago
On the phone the new one. On the browsers I clear cache and everythings work except the car design.
José Trujillo medal 5677 Community Manager 16 days ago
What’s the number that appears in the loading screen?
Luca Cigarini medal 5898 16 days ago
5000 (570)/Phone 5000 (573)
José Trujillo medal 5677 Community Manager 16 days ago
Could you send me a screenshot the old car in the livery editor? That would be very helpful.
You’ve the right versions. I’m totally puzzled. Let’s find the solution!
Luca Cigarini medal 5898 15 days ago
Can I send it tomorrow because it's too late?
Luca Cigarini medal 5898 15 days ago (Last edited by
Luca Cigarini 15 days ago)
https://prnt.sc/dxolTC03Cbw4
https://prnt.sc/osvElgYC2Z4f
but in live I see the old car design.
Hope you can see them
I have the same on my other team bammbamm
P. S. I have a disease and my nurse was helping me to go to bed.
José Trujillo medal 5677 Community Manager 15 days ago
Hey Luca,
I see the misunderstanding now. In order to get the new car you’ve to save the livery. Otherwise you’ll still run with the old car.
Luca Cigarini medal 5898 15 days ago
Hey José,
I'm happy you could see it.
I wait
Thank you
José Trujillo medal 5677 Community Manager 15 days ago
As said, you’ve to save the livery changes.
Luca Cigarini medal 5898 15 days ago
But it doesn't allow me.
I already tried multiples times to save the livery with same model but doesn't take tokens off.
Don't tell me that I have to change two times livery layout...
José Trujillo medal 5677 Community Manager 15 days ago
Could you please record a video? Works fine to me from your account.
Luca Cigarini medal 5898 15 days ago (Last edited by
Luca Cigarini 15 days ago)
I make it by my phone and works! :D
Thank you, José
