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New car not visible

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Luca Cigarini
120 days ago

¿Qué has intentado hacer?
I tried to enter in the livery editor and save the livery

¿Qué es lo que ocurrió?
I still not see the new car

¿El problema ocurrió mientras usaba wi-fi, datos móviles o ambos?
Both

¿El error se produjo en la app, en PC o en ambos?
Both

¿Cuál es el modelo de su dispositivo?
LM-G810EAW

¿Qué sistema operativo posee?
Android

¿Cuál es el número de versión del sistema operativo?
12, V40a-EEA-XX

¿Qué sistema operativo posee su PC?
Windows 10 Pro

¿En qué navegador ha experimentado el problema?
All

¿Se puede reproducir el error?
Yes

Comentarios adicionales:

Community Manager
120 days ago

Hey Luca,

Which app version are you using?

Luca Cigarini
120 days ago

On the phone the new one. On the browsers I clear cache and everythings work except the car design.

Community Manager
120 days ago

What’s the number that appears in the loading screen?

Luca Cigarini
120 days ago

5000 (570)/Phone 5000 (573)

Community Manager
120 days ago

Could you send me a screenshot the old car in the livery editor? That would be very helpful.

You’ve the right versions. I’m totally puzzled. Let’s find the solution!

Luca Cigarini
120 days ago

Can I send it tomorrow because it's too late?

Community Manager
120 days ago

Sure thing!

Luca Cigarini
120 days ago (Last edited by Luca Cigarini 120 days ago)

https://prnt.sc/dxolTC03Cbw4

https://prnt.sc/osvElgYC2Z4f

but in live I see the old car design.

Hope you can see them
I have the same on my other team bammbamm

P. S. I have a disease and my nurse was helping me to go to bed.

Community Manager
120 days ago

Hey Luca,

I see the misunderstanding now. In order to get the new car you’ve to save the livery. Otherwise you’ll still run with the old car.

Luca Cigarini
120 days ago

Hey José,

I'm happy you could see it.

I wait

Thank you

Community Manager
120 days ago

As said, you’ve to save the livery changes.

Luca Cigarini
120 days ago

But it doesn't allow me.
I already tried multiples times to save the livery with same model but doesn't take tokens off.
Don't tell me that I have to change two times livery layout...

Community Manager
120 days ago

Could you please record a video? Works fine to me from your account.

Luca Cigarini
120 days ago (Last edited by Luca Cigarini 120 days ago)

I make it by my phone and works! :D
Thank you, José

Community Manager
120 days ago

That’s brilliant!

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