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Forums > Global Forums (English) > Bugs

Solved
Got demoted to PRO when out of league after update

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Chen Horizon medal 5624
13 days ago
What did you try to do?
NA

What happened instead?
NA

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
iPhone SE

What is the operating system?
iOS

What is the version number of the operating system?
18.1.1

What operating system is your PC?
win10

Which browser did you experience the problem in?
edge

Can the bug be reproduced?
OC

Additional comments:
I got demoted to PRO when doing nothing. I'm currently out of any league and I guess if it's the root cause.
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Ovih Sapiens medal 5073 SUPPORT AGENT
13 days ago
Hello Chen,

If you join a league I'll be able to manually promote you to Elite.
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Chen Horizon medal 5624
13 days ago

Ovih
Hello Chen,

If you join a league I'll be able to manually promote you to Elite.


OK. Now I'm in
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José Trujillo medal 5677 Community Manager
13 days ago
Done, thank you.
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