Dave Cubbedge medal 5000 42 days ago
What did you try to do?
Sprint race
What happened instead?
Loaded to about 90% and froze
Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi
Did the bug happen in the app, on PC, or both?
PC
What operating system is your PC?
Windows 11
Which browser did you experience the problem in?
Google
Can the bug be reproduced?
Every time
Additional comments:
A previous thread said this issue was solved. It has not been solved.
Brian Lee medal 5440 42 days ago
Game doesn't load here either. Now doesn't even reach the screen which says Loading and giving a %
Kevin Bissell medal 5042 Super Mod 42 days ago
I had similar issues for my race that started at 22:30 GMT when using both Firefox and MS Edge browsers. Clearing cache resolved the problem.
Please clear cache and then check whether or not you are able to load the race viewer (your own league race or spectate a race).
Dave Cubbedge medal 5000 37 days ago
In the week since I posted this, I have done some sprint races, sometimes I can't get in, but when I do, the timing table is all messed up at times with competitors not on the list, jumbled text, etc.....
Plenty to fix, as usual with about every major update of this game. Doesn't anyone with iGP troubleshoot their software anymore, or is that our job? If so, I want to get paid!!!
José Trujillo medal 5207 
Community Manager 37 days ago
Hey Dave,
Ironically nothing of this could be detected during testing, everything is related to a huge influx of players (new players and old players coming back). Our server infrastructure wasn’t ready for this since we didn’t know the adoption of the update would be such a success.
League races are now totally stable, Sprint Races to follow. We’re finalising the introduction and implementation of new servers this week.
Gio Scribi medal 5202 36 days ago
Can't connect to league race server . Stays stuck at 2%
Liunardoo Castro medal 5046 36 days ago
Yeah, race isn't working either for us, second time it happens, and its rainy day so my driver is going to spin on M more than a beyblade
Josip Gotić medal 5215 36 days ago
Same here, Germany race is not loading. Today i have already race here and it was all good
Jack Basford medal 5122 CEO & CTO 35 days ago
Are any of you still having this issue now? Also what platform are you all using to view the races? That can be useful to debug where in the network the bottleneck is.
Tim DePiano medal 5404 35 days ago
Actually no sprint race will load - restart and cache clearing do also not work
There is following notice:
Request failed. Reason: Invalid CSRF token. Please try again or restart the app if the problem persists.
Anfrage fehlgeschlagen. Grund: Ungültiger CSRF Token. Bitte versuche es erneut oder starte die App neu, falls das Problem bestehen bleibt.
Jack Basford medal 5122 CEO & CTO 35 days ago
This morning it broke again, yeah. I was still running all of the detailed logging and caught it though. Now I know what's going on. The server ran out of the range of available ports and a couple of times it has run out of memory, so we've performed an upgrade this morning expanding the available memory to the server and improving socket handling to aggressively release stale sockets.
We will continue monitoring the situation. Everything is back online currently.
EDIT: It might go on/off a bit for the next 20 minutes, we're rolling out additional process management to better handle these exceptions when they occur.
