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Forums > Global Forums (English) > Help & Support

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Impossible to spectate in 3D

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Ken Tyrrell 5103
43 days ago
Been a problem for like over a week now where the live race viewer no matter if you have selected 3D in the options it just loads you in the 2D viewer...

This has totally wrecked any ability for us to stream our own races, it is already hard enough to access the race as our league is private meaning we have to enter the password multiple times - why can't this whole system be a lot more simple?
José Trujillo 5207 Community Manager
43 days ago
Hey Ken,

What’s the device, app version and OS version? With this info I’ll be able to start helping you.
Ken Tyrrell 5103
43 days ago

José
Hey Ken,

What’s the device, app version and OS version? With this info I’ll be able to start helping you.


OS Name: Microsoft Windows 11 Home
OS Version: 10.0.26100 Build 26100
App Version: 5.000 (573)

Hope that is what you are asking for unless I am confused.
José Trujillo 5207 Community Manager
43 days ago
Hey again,

That’s perfect. Could you try to delete every file related to the standalone app and reinstall it from scratch?
Ken Tyrrell 5103
43 days ago

José
Hey again,

That’s perfect. Could you try to delete every file related to the standalone app and reinstall it from scratch?


Yep done that.
José Trujillo 5207 Community Manager
43 days ago
Please try to spectate a race as test.
Ken Tyrrell 5103
43 days ago

José
Please try to spectate a race as test.


Seems to have sorted the issue. I'll have to see if it works properly on Sunday - thanks Jose for the help.
José Trujillo 5207 Community Manager
43 days ago
Sounds great! Please don’t forget to get back to me on Sunday!
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