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Races not loading

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medal 5039
35 days ago
¿Qué has intentado hacer?
Open the race on both devices

¿Qué es lo que ocurrió?
Problem connecting, 6%, on both devices

¿El problema ocurrió mientras usaba wi-fi, datos móviles o ambos?
Wi-fi

¿El error se produjo en la app, en PC o en ambos?
Both

¿Cuál es el modelo de su dispositivo?
A54 (Samsung)

¿Qué sistema operativo posee?
Android

¿Cuál es el número de versión del sistema operativo?
the newest one (dont know actually)

¿Qué sistema operativo posee su PC?
Windows

¿En qué navegador ha experimentado el problema?
Chrome

¿Se puede reproducir el error?
The problem is the same one, problem connection

Comentarios adicionales:
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medal 5050
35 days ago
No se carga la carrera. Se queda en el 40% dando un problema de conexion. Tanto desde PC, como desde movil ios y Android. 
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medal 5649
35 days ago
myself and several players cant load tonight's race
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medal 5232
35 days ago
I have the same Problem on PC and Mobilphone
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medal 5676
35 days ago
En mi liga también pasa, muchos han probado diferentes maneras y sigue siendo imposible, nosotros ya hemos solicitado una repetición de carrera
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medal 5291
35 days ago
Hi
Same problem here (France)
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medal 5130
35 days ago (Last edited by Ferhat Gürel 35 days ago)
Today's Malaysian race had a connection problem when race time came and it was not possible to participate in the race. Can you cancel this race and the points received?
Let's not let the race happen again, please cancel it.
Leuge id 130035
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medal 5649
35 days ago
same problem, mobile, pc browser, and pc app
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medal 5329
34 days ago
Same problem yesterday with my other acount,  cant joint live in race, but i have watch race with this acount no problem.
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medal 5028
34 days ago
Can’t join sprint race. Saying not connecting to server
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medal 5000
34 days ago
For over two weeks there have been daily issues. My suggestion - try totally troubleshooting your software before releasing it to the public. Others do it, why not you? I have experienced so many issues every time there is a major change to the software over the last ten years.
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medal 5203
34 days ago

Scruffy
Can’t join sprint race. Saying not connecting to server



Yo tengo el mismo problema desde hace un dia
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medal 5122 CEO & CTO
34 days ago
Today's issue with Sprint Races has been reosolved. It likely was not related to this topic though.

The server that manages sprint races crashed and didn't send us any alerts to notify us. We are investigating why the alerts were not sent and the underlying cause.
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medal 5028
34 days ago

Jack
Today's issue with Sprint Races has been reosolved. It likely was not related to this topic though.

The server that manages sprint races crashed and didn't send us any alerts to notify us. We are investigating why the alerts were not sent and the underlying cause.



It’s still not working
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medal 5122 CEO & CTO
34 days ago
It happened again just before your message. I'm monitoring it in real-time now and will do for the rest of the evening to see what's going on so I can catch any errors as they happen.
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medal 5287
33 days ago
17:00 CET should be racing now, race doesnt show live and it doesn’t show to enter the race.

The update isn’t stable from the first day
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medal 5122 CEO & CTO
33 days ago

Maarten
17:00 CET should be racing now, race doesnt show live and it doesn’t show to enter the race.

The update isn’t stable from the first day

Your race was the only one impacted at that time, my sincere apologies. It's been caused by the cloud rollout.


We're working to address all remaining stability issues in the viewer with this rollout.
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