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Forums > Global Forums (English) > Bugs

Unreproducible
Unable to make a purchase

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Peter Emerson 5155
111 days ago
Hi, can anyone tell me the support email, as need to discuss why I can not make a purchase - Reason-0 shows.
José Trujillo 5024 Community Manager
111 days ago
Hey Max,

I’m here to help you! What’s your OS and app version? I need this specific information in order to start digging out.
Peter Emerson 5155
111 days ago
Hi Jose, my apple OS is 18.3.1, I have down loaded the new upgrade version iGP app, but don’t know where to find it in settings 
José Trujillo 5024 Community Manager
111 days ago
The number should appear in your loading screen. Could you please screen record the issue?
Peter Emerson 5155
111 days ago
I am running from my ipad, it does not have a loading screen, just goes straight to the home page.
José Trujillo 5024 Community Manager
111 days ago
Hey Max,

If you try to spectate or manage a race in the race viewer if you go to the settings tab you’ll find the build version in the top right corner.

Could you please screen record the issue and send it to my mail at jose@igpgames.com ?
Peter Emerson 5155
111 days ago
Hi Jose, unable to find my original post, but infomation you requested is iOS version is 18.3.1 and App version is 5.001

I am unable to make a purchase with code “reason 0” 

hope you can help 
José Trujillo 5024 Community Manager
111 days ago
Hey Max,

If you try to spectate or manage a race in the race viewer if you go to the settings tab you’ll find the build version in the top right corner.

Could you please screen record the issue and send it to my mail at jose@igpgames.com ?
José Trujillo 5024 Community Manager
110 days ago
Hey Max,

Thanks for the screenshot. Could you please try to attempt an app purchase in another app. I’ve contacted Apple and they believe it’s a problem of your iCloud sync.
Peter Emerson 5155
108 days ago (Last edited by Peter Emerson 108 days ago)
can they fix it, I tried on my Iphone , looks like it’s gone through 
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