Unreproducible
Unable to make a purchase

Peter Emerson
7 days ago

Hi, can anyone tell me the support email, as need to discuss why I can not make a purchase - Reason-0 shows.

I have the same problem (0)

José Trujillo

Community Manager
7 days ago

Hey Max,

I’m here to help you! What’s your OS and app version? I need this specific information in order to start digging out.

Peter Emerson
7 days ago

Hi Jose, my apple OS is 18.3.1, I have down loaded the new upgrade version iGP app, but don’t know where to find it in settings

José Trujillo

Community Manager
7 days ago

The number should appear in your loading screen. Could you please screen record the issue?

Peter Emerson
7 days ago

I am running from my ipad, it does not have a loading screen, just goes straight to the home page.

José Trujillo

Community Manager
7 days ago

Hey Max,

If you try to spectate or manage a race in the race viewer if you go to the settings tab you’ll find the build version in the top right corner.

Could you please screen record the issue and send it to my mail at jose@igpgames.com ?

Peter Emerson
6 days ago

Hi Jose, unable to find my original post, but infomation you requested is iOS version is 18.3.1 and App version is 5.001

I am unable to make a purchase with code “reason 0”

hope you can help

José Trujillo

Community Manager
6 days ago

José Trujillo

Community Manager
6 days ago

Hey Max,

Thanks for the screenshot. Could you please try to attempt an app purchase in another app. I’ve contacted Apple and they believe it’s a problem of your iCloud sync.

Peter Emerson
4 days ago (Last edited by Peter Emerson 4 days ago)

can they fix it, I tried on my Iphone , looks like it’s gone through

You must be logged in to post a reply.

Profile

Notifications

No Unread Notifications

Unreproducible Unable to make a purchase

Unreproducible
Unable to make a purchase