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Forums > Global Forums (English) > Bugs

Unreproducible
Android app forced landscape mode

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Martin Hudson medal 4911
3 days ago
What did you try to do?
open the app in portrait mode

What happened instead?
app switched to landscape mode during the start up process without any chance to get back to portrait mode

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Motorola Edge 40 Neo

What is the operating system?
Android

What is the version number of the operating system?
14

Can the bug be reproduced?
yes happens every time i open the app

Additional comments:
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Frank Thomas medal 5000 Moderator
2 days ago
Hi Martin,

It would be of interest what the screen size on your phone is set to (Android settings > Display > Display size and text). On my Asus the most left setting also causes the app to launch in landscape/tablet mode, while the other options launch in portrait.

The app seem to distinguish between phones and tablets using screen width dpi and select a fixed orientation accordingly. So perhaps your phone is also set in a way (everything quite small) resulting in a width more akin to tablets. If so you can try different settings to fix this.
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Martin Hudson medal 4911
2 days ago
yes that worked. but it doesn't solve my problem because I've got my phone set up this way for a reason. and changing the display size every time I'm opening igp is too much of a hassle for me.
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Frank Thomas medal 5000 Moderator
1 day ago
Good to know that works, even though it's not ideal indeed. Until now it was one known case of this happening with running extreme settings on a non-mainstream device (and I'm that guy that, all in all, prefers landscape anyway), so no priority at all. Now with the worst issues of the latest updates/grades addressed and no longer a single case (also another Android 14 phone) there might be time to look into it.
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José Trujillo medal 5393 Community Manager
1 day ago
Hey Martin,

Reported to the developer team. I’ll keep the topic open to report updates on this problem/bug.


Thanks Frank for your help and internally sharing us your insights. Very helpful!
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