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Setup, repair & practice not possible

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medal 5298
21 days ago
Wat probeerde je te doen?
I would repair the cars and configure the right setup. But i can't.

Wat gebeurde er in plaats daarvan?
When i push on the "setup" tab, or repair tab, there's nothing happening.

Deed het probleem zich voor terwijl je wifi of mobiele data gebruikte, of bij beide?
Both

Deed het probleem zich voor in de app, op PC of op beide?
App

Wat is het model van je toestel?
Pixel 8

Welk besturingssysteem?
Android

Wat is de versie van het besturingssysteem?
Android 15

Kan het probleem gereproduceerd worden?
I've deleted the app, reinstalled the app, but it did'nt work.

Bijkomende opmerkingen:
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medal 5059 Community Manager
21 days ago
Hey manager,

Works totally fine to me from your account. Please clear cache from the app settings and try again.
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medal 5449
21 days ago
Hello, I have the same problem, I try uninstall/ reinstall, clear cache, clear data...

Clear cache work once and I can train my pilots but after that it doesn't work anymore.

It will be very difficult to play if this bug persists.
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medal 5298
21 days ago
I've also cleared the cache, and reinstalled the app. For me it works when i press multiple times on the setup button. But its not how it supposed to be. 
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medal 5589
20 days ago (Last edited by Paul Williams 20 days ago)
Also having the same problem. Cleared cache, still persists.

Possibly related:

There is a thin line visible on the game screen (not a crack on my phone). So I'm thinking it's as if the game is not fully in-screen. If that makes sense? The repair button etc is not working at the top of game screen because it's as if theyre above that bit, off screen.

Edit:

The line suddenly disappeared and i can use buttons.

Then the line has come come back after i used some design points. It seems to 'fix' it by coming to the Community/Forum. When i return to game the line goes, but then when i use design points, the line comes back.
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medal 5298
20 days ago

Paul
Also having the same problem. Cleared cache, still persists.

Possibly related:

There is a thin line visible on the game screen (not a crack on my phone). So I'm thinking it's as if the game is not fully in-screen. If that makes sense? The repair button etc is not working at the top of game screen because it's as if theyre above that bit, off screen.

Edit:

The line suddenly disappeared and i can use buttons.

Then the line has come come back after i used some design points. It seems to 'fix' it by coming to the Community/Forum. When i return to game the line goes, but then when i use design points, the line comes back.



You're right. I have the same here. I start the app with a transparent line at the bottum. When i go to the forum, and than back to the game, it works fine. 
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medal 5036 CEO & CTO
20 days ago
Have you got a screenshot or video of the issue? That would really help.
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medal 5589
20 days ago
See if i can get it to work


https://ibb.co/JRzHzsnq

If you zoom in to inbetween the Wutlust and Gojo driver wins at bottom, you can just see the thin blue line. 
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medal 4973
20 days ago
Got the same problem
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medal 5298
19 days ago
Here is my screenshot with the transparent line at the bottom. 
https://ibb.co/237j3g05

Click here

And another one;
https://ibb.co/Q3Qxt2qw

Click here


It's on Android 15. 
Don't know if you guys have also Android 15?

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medal 4973
19 days ago
Yes Android 15 and phone Google Pixel 8 pro
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medal 5036 CEO & CTO
18 days ago
It definitely sounds like an Android 15 issue, potentially isolated to the Google Pixel 8 range. I have an Android 15 phone but do not see this issue on my phone or other test devices. I've passed this along to another deveoper who can try more devices tomorrow. Hopefully we can get a solution ASAP for this, it's clearly a serious bug.
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medal 5036 CEO & CTO
17 days ago
Hi all, this issue was isolated to Google Pixel devices as far as we could tell. A fix has been applied, please clear your cache to get the fix.
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medal 5589
17 days ago
Hi jack... Cleared my cache. Although the fix does remove the line, the Repair/Manufacture and Set Up tabs are still not clickable.
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medal 5036 CEO & CTO
17 days ago
Looking in to it. Again, this seems linked to certain devices rather than global.
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medal 5036 CEO & CTO
17 days ago
Paul
Hi jack... Cleared my cache. Although the fix does remove the line, the Repair/Manufacture and Set Up tabs are still not clickable.

Do you have a screenshot? I can't reproduce this issue atm.
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medal 5589
17 days ago
There's nothing to screenshot, sorry. Its just when i click on the Race page for example, then you have three blue tabs across the top (just below money/credits). If i try to click Set Up tab, it just does nothing. (Unless i go to forum, as per previous explanation)
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medal 5036 CEO & CTO
17 days ago (Last edited by Jack Basford 17 days ago)
Can you try tapping the menu button multiple times instead? See if that works. So click e.g. the Team menu button again and again. It should cycle tabs. It might be a temporary workaround while we figure out what's going on with tabs.
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medal 5070
17 days ago
Clear cache fixed it for me.. A15/pixel 6.
If it helps further investigation, I found that button press was more successful if I tapped ever so slightly below where the button actually appears on screen.  
Was like the UI presentation of the button was not aligned with the tap input of the screen.  Thx

Update... Clear cache worked for that session.  I restarted app, the problem came back.. clearer cache... Problem resolved.  Restarted app.. problem returned.
Thx
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medal 5059 Community Manager
17 days ago
Doug
Clear cache fixed it for me.. A15/pixel 6.
If it helps further investigation, I found that button press was more successful if I tapped ever so slightly below where the button actually appears on screen.  
Was like the UI presentation of the button was not aligned with the tap input of the screen.  Thx

Update... Clear cache worked for that session.  I restarted app, the problem came back.. clearer cache... Problem resolved.  Restarted app.. problem returned.
Thx

Hey,

Thanks for the extra info. We’re checking internally.
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