HCR 07E medal 5561 5 days ago
What did you try to do?
Run a race with 2 compounds
What happened instead?
I was disqualified even though I used 2 compounds
Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi
Did the bug happen in the app, on PC, or both?
PC
What operating system is your PC?
Windows
Which browser did you experience the problem in?
iGP Launcher
Can the bug be reproduced?
I do not know
Additional comments:
https://igpmanager.com/app/d=resultDetail&id=276060200
José Trujillo medal 5052 
Community Manager 5 days ago
Hey HCR,
Reported to the developer team. I’ll keep the topic open to report updates on this problem/bug.
HCR 07E medal 5561 4 days ago
Would be nice to get my 5th place points, but it’s all good if not.! 🤖
Jack Basford medal 5220 CEO & CTO 4 days ago
Hey HCR, I'll take care of this in the next few hours. Thanks for your patience.
HCR 07E medal 5561 4 days ago
Thanks a lot Jack.
Happy racings !!! 🤖
HCR 07E medal 5561 3 days ago
The China race where I encountered the bug was reset (China points were deleted). It now shows that I’m racing live in China, so I can’t change strategy, adjust engine strength, or make upgrades.. 🤖
José Trujillo medal 5052 Community Manager 3 days ago
Should be fine now for you to prepare for the race! We’re trying our best to fix the situation, apologies!
HCR 07E medal 5561 3 days ago (Last edited by
HCR 07E 3 days ago)
No worries, thanks for working on it! 🤖
Happy racings !!!
----------------------------------------------
after 1 hour China's results and points are back, including my disqualification.
I received research and design points again.
Leave everything as it is, I don't mind! 🤖
Jack Basford medal 5220 CEO & CTO 2 days ago
I've fixed this now, and it may have been a bit messy for your race / design points, but you just helped me solve a problem in the entire service. This bug should be gone for good now. Thanks for your help.
HCR 07E medal 5561 2 days ago
I'm glad I could help ! 🤖
Happy racings ! 🤖
