Solved

Tokens did not appear

Sorry to hear you had a problem with your purchase. 

Please log into the account which you have the problem with and raise a ticket so that the Support Team can help you.

To do this in the App, tap your team avatar top right of the screen, select the "Help & Support" tab then tap on the green "Contact us" button. 

If you are using a browser, here is the link... Raise a new ticket

Please provide the receipt(s) you received via e-mail from Google Play or Apple in your request so we may award the Tokens manually. (NOTE: Do not attach bank or credit card statements or receipts from PayPal.)