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Forums > Global Forums (English) > Help & Support

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Morne Campher medal 5156
3 days ago
My issue has not been solved, even though the developers marked it as being so. My query was about how to upload a profile picture. The developer said I should click on the pencil and go from there. THAT IS THE ISSUE!!! Once I go there, it does not give me any option to upload any images. What must I do to be able to upload images?
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Maurizio Amodio medal 5534
3 days ago
Have you try from App in smartphone or from PC (website) ?


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Jack Basford medal 5114 CEO & CTO
3 days ago

Morne
My issue has not been solved, even though the developers marked it as being so. My query was about how to upload a profile picture. The developer said I should click on the pencil and go from there. THAT IS THE ISSUE!!! Once I go there, it does not give me any option to upload any images. What must I do to be able to upload images?

Which platform / device are you using to upload your profile picture?

If it's in the app version (android or ios), and you have denied permissions for the app to access the file system, it could possibly block the file upload dialog from opening.


It could also be a bug, but there are many possibilities to rule out first.
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Morne Campher medal 5156
2 days ago
I am using Windows 11, playing through the google play app.
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Jack Basford medal 5114 CEO & CTO
2 days ago

Morne
I am using Windows 11, playing through the google play app.

So is that Google Play Games on Windows? That's an interesting edge case. Can you try opening this URL in your browser instead and see if you're able to upload a profile photo:


https://igpmanager.com/app/p=settings&tab=account
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Morne Campher medal 5156
1 day ago
I clicked on the link you provided. It's exactly the same as what I have at the moment. I can not upload any images. The only images are those that I've taken a sreenshot of in the game itself.
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Maurizio Amodio medal 5534
1 day ago
It looks like you're playing remotely, from your PC to another PC. Are you sure your saved photos are on the same hard drive as the PC where you're playing?

Perhaps you're using an Android "emulator" on your PC (e.g., BlueStack?)
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Morne Campher medal 5156
5 hours ago
Not remotely. Same PC.
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Balerion Dragón medal 5057
5 hours ago

Morne
My issue has not been solved, even though the developers marked it as being so. My query was about how to upload a profile picture. The developer said I should click on the pencil and go from there. THAT IS THE ISSUE!!! Once I go there, it does not give me any option to upload any images. What must I do to be able to upload images?



Are you using Facebook? I had the same problem a few years ago. I solved it by entering my email and password.


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