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Forums > Global Forums (English) > Bugs

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Multi-league will demote you

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Luis Reynoso medal 5548
3 days ago (Last edited by Luis Reynoso 3 days ago) Translate
¿Qué has intentado hacer?
Joining multiple leagues at once

¿Qué es lo que ocurrió?
Today, support told me that the multi-league was active and working without problems, so I decided to try it. When I chose a league, everything was fine. The problem arose when I saw that in my main league I went from elite to professional and they took away my points in the world championship, which I was comfortably leading.

¿El problema ocurrió mientras usaba wi-fi, datos móviles o ambos?
Both

¿El error se produjo en la app, en PC o en ambos?
PC

¿Qué sistema operativo posee su PC?
Windows 11

¿En qué navegador ha experimentado el problema?
ALL

¿Se puede reproducir el error?
Joining multiple leagues at once

Comentarios adicionales:
Could you return my points and my elite tier?
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Luis Reynoso medal 5548
1 hour ago Translate
I joined an IGP league and dropped down to professional, when I was racing at the elite level in the middle of the season






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Jack Basford medal 5143 CEO & CTO
1 hour ago
Looking into this now. I basically know why this happened, it's tricky managing between new and legacy leagues, many nuances. I will get it fixed tonight.
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Luis Reynoso medal 5548
1 hour ago Translate

Jack
Looking into this now. I basically know why this happened, it's tricky managing between new and legacy leagues, many nuances. I will get it fixed tonight.



Could you send me back to Elite? I can still fight for the championship; they didn't pull too far ahead of me.
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Jack Basford medal 5143 CEO & CTO
54 minutes ago
Hi Luis, I've promoted you back to Elite. It looks like you don't have an active subscription at the moment though, did you purchase one via web? or some other platform. Either way, I think you need to return to the other league in the meantime if you want to race there.
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Luis Reynoso medal 5548
51 minutes ago (Last edited by Luis Reynoso 33 minutes ago) Translate
Jack
Hi Luis, I've promoted you back to Elite. It looks like you don't have an active subscription at the moment though, did you purchase one via web? or some other platform. Either way, I think you need to return to the other league in the meantime if you want to race there.



I bought it online and thought about paying for it, but I don't think it's the right time, friend. You reset my car; could you help me?




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