Solved

Subscription not activated.

What did you try to do?
I bought a £5.99/month iGPaddock Pass but it is not showing as recognised. It's currently on a 7 day free trial and I have an email from Google confirming the subscription.

What happened instead?
When I look at leagues it says I am already in the max number. If I try to purchase a pass it tells me I already have one. If I click "info" for the pass in the shop, it says no pass is active.

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
Galaxy S24
HP Victus PC

What is the operating system?
Android

What is the version number of the operating system?
Not sure.

What operating system is your PC?
Windows 11 Home

Which browser did you experience the problem in?
None, apps.

Can the bug be reproduced?
The pass doesn't appear active on either Android or PC.

Additional comments:

Hi Jack, I see I've now had the same problem someone else has encountered, that I've been demoted to Pro in my peaceful spirits league and lost all my points. I was top of the championship. Please could you bump me back to Elite and restore my points?