Neil Turner medal 5307 5 hours ago
What did you try to do?
Bought 1 boost not received, tried the next day and this time bought 20 boosts and not received them.
What happened instead?
Nothing
Did the problem happen while using wi-fi, mobile data, or both?
Both
Did the bug happen in the app, on PC, or both?
App
What is the model of your device?
Xperia
What is the operating system?
Android
What is the version number of the operating system?
15
Can the bug be reproduced?
Yes
Additional comments:
Frank Thomas medal 4945 Moderator 2 hours ago
Hi Neil, I'm sorry to hear you have trouble with boosts showing up. Sometimes (more often lately) it needs restarting or clearing cache for changes showing up in the App. If that's to no avail please follow those steps:
For purchase related issues, please e-mail support@igpgames.com.
Please be sure to provide the following information via e-mail so I may award it manually, please:
1) The receipt(s) you received via e-mail from Google Play or Apple
2) The e-mail address for your iGP Manager account if there is one
3) Your manager name, team name and league name
If your purchase was on iOS, but the Apple invoice has not yet arrived via e-mail, please follow the instructions below:
1. Open Settings on your iPhone.
2. At the top of Settings, tap on your Apple account.
3. Tap Media & Purchases.
4. Tap View Account. Enter your Apple ID password if required.
5. Tap Purchase History.
6. Screenshot the purchases you did not receive tokens for and e-mail them to us as an attachment.
