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Forums > Global Forums (English) > Help & Support

Solved
we remain the same

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This thread is closed because it is solved.
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Sergio Andrade Trigueros medal 5404
6 days ago Translate
We're still having the same problem, it's unplayable, the game keeps freezing, this has been going on for a long time and no solution has been found, problem solved.
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Sergio Carrasco Soria medal 5350
6 days ago Translate
It's unfortunate to play like this. We can't develop our potential in races, we can't do anything about the jerks, and no one is offering a solution to this problem.
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Sergio Andrade Trigueros medal 5404
6 days ago Translate
It's a shame to have to play like this, but the worst thing is that they want to charge us for this update. Fix the problem first, then we'll talk about payment. You're making people want to quit the game.
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Colin Muter medal 5438
6 days ago (Last edited by Colin Muter 6 days ago)
USA race witch is running now  has cars slowing down and jumping all over the place have recorded small amount be have not got a clue how to upload it on forum. this was in 3D
usa Added YouTube link see if it works
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Kevin Bissell medal 5000 Super Mod
6 days ago
Hi Colin.

I managed to record this a few days ago and already shared the video with Jack. Were you playing in 2D or 3D? If it was 2D, did the cars line up on the grid with the pole sitter already around the first corner like this...


This screen shot was taken at about the same time using the 3D viewer...


I think the reason the race looks wrong in 2D is because of the offset, the cars appear to slow down part way along the DRS straight in 2D because they're actually just rounding turn 11 coming on to the straight. This may also be why DRS "appears" to activate part way down the straight.
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Duke Fleed medal 5467
6 days ago (Last edited by Duke Fleed 6 days ago)
Hi, both 2D and 3D

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Jack Basford medal 5107 CEO & CTO
6 days ago
A server is running out of memory. It is a memory leak. It only impacts races on that specific server, not the whole service, but during peak hours every server gets a lot of races.

The current reality I live with is if I am 10 minutes late to my desk to stop a memory leak, for some of you it's the same as nothing works for an entire week, because it's happening when your race is on. I understand and accept that reality, and will be building in as much redundancy as I can in the next few days to stop this from being necessary (I should not be a necessary part of the system).

I'm here now and working to ensure this doesn't happen again for the rest of the night, and from tomorrow will be able to work on it full-time on this stuff. I have been unable for a few days as I was parenting my children and that split my focus significantly. For the next week I will be working solidly on iGP and can finish addressing the last few problems like this.
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M S medal 5685
6 days ago
So my 1st race was meant to be in Netherlands race viewer started we were on grid got green light and it froze and since then nothing happens. We can't even get the race viewer loaded anymore for all the players.
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Jack Basford medal 5107 CEO & CTO
6 days ago

M
So my 1st race was meant to be in Netherlands race viewer started we were on grid got green light and it froze and since then nothing happens. We can't even get the race viewer loaded anymore for all the players.

Your race is the one that caused the memory leak on that server. I have identified the issues are consistently appearing on 2 tracks (Abu Dhabi and Netherlands), so I'm re-exporting those now and will be uploading them to the service shortly.
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Klaus Psotta medal 5120
6 days ago
I have the same problem, since the upgrade. 
It happens to a greater or lesser extent on all tracks.
I have just posted a bug report on this regarding the French track. The race just finished minutes ago.
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Jack Basford medal 5107 CEO & CTO
6 days ago
The cause of the issues is outlined in this thread:
https://igpmanager.com/forum-thread/64092

I'm going to close this thread to move all discussion there. I want to to centralise discussion around the real cause and the solution in the other thread, avoid any more "nothing is happening" or "nobody cares" talk. We're fixing it, taking it very seriously, going as fast as we can, and perhaps it's already fixed (initial signs look good). See the other thread for more info.
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