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Complete Failure of Server

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medal 5133
2 days ago (Last edited by Marco Ifosz 2 days ago) Translate
What did you try to do?
Normal league race at Monaco

What happened instead?
Cars did not progress pass the start line once the lights went out, all managers received a "connection problem" message. Any manager who attempted to leave and rejoin could not rejoin.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
Various

What is the operating system?
iOS

What is the version number of the operating system?
Various

What operating system is your PC?
Various

Which browser did you experience the problem in?
All

Can the bug be reproduced?
Recording of start: https://drive.google.com/file/d/1vntzF4QINv2nPPNeOCF_mMqYuT4g0-eX/view

Additional comments:
Race is not ending.
Race must be re-run next Saturday.
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medal 5864
2 days ago
Yep same problem here , i tried joining the race but it loads and then just stops. The race has now ended but it still says it's live, which means i cant set the strategy for the next race. As far as i know one other person in my league has also had the same problem. I tried clearing cache but it hasn't fixed the bug.
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medal 5091
2 days ago Translate
I'm writing this because I'm fed up of these issues and bugs. 

Mr. Basford, 

I'm playing at your game since many years now, I'm running in the same league since six years and I've never seen iGP Manager in such an horrendous shape. 

I had a lot of fun playing to iGP Manager, but since the last month (bugged starts, broken realistic setups, broken auction market, and today crash of the server), it is no longer interesting to play at it, I'm thinking about retiring for good at the end of our season league. 

I know your game is free, but for players like me who spent hundreds of dollars to keep our accounts competitive and receiving a game in that shape while a few years ago the game was far less pay-to-win than today and worked properly, I think it is a great shame. 

I strongly believe that the use of AI in the development of the game has something to do about all the issues the game is facing right now. For sure it is cheaper to use AI than employ developers, but as I wrote earlier on it is unacceptable for players to play the game in this current shape while the game got more and more pay-to-win since the level 30 update in 2023. 

Please give a bit of your time to reflect on this. 

Best regards,
Jérôme Chabot 
md-quotelink
CEO & CTO medal 5271
1 day ago
Jérôme
I'm playing at your game since many years now, I'm running in the same league since six years and I've never seen iGP Manager in such an horrendous shape. 

If you could give as much detail on this point as possible, I will work to address it. I am well aware of the issues with race starts, and this one bug with races crashing described in the first two posts. The service is only running on 2 servers currently while it is waiting for an update. The capacity is very low right now and this causes many of the issues that you see when it comes to glitching and lagging.

To give some context, around five years ago iGP Manager had a much larger team working on it. Today, I am the only one here, maintaining the live service, support, development, server work and future updates. I’m not saying that as an excuse for the current problems. Players are right to expect the game to work properly. But it does explain why some things have taken longer than they should, and why I’m now using AI heavily to increase what I can do alone.

The important point is this: A lot of work is happening behind the scenes, and without that work the game would not be online today. I believe it now has a much stronger future than it has had for some time, but first I need to get through this stability phase. The circumstances have forced me to innovate at a pace that I didn't think was possible 6 months ago, and we are very well positioned for the rest of the year, even if in the short-term we are seeing some capacity issues with the limited servers and older versions of code running on them. A lot of updates will be arriving soon, focused on stability and improving the overall UX. In the meantime I will reiterate that I really appreciate your patience and your continued support over the years.
md-quotelink
medal 5091
1 day ago Translate
Perfect, this is a list of all the issues and bugs we experienced since the start of our season : 

- Start bug : 

These are recordings we have of bugged starts :

https://youtu.be/HZO-yqehoqg?si=jd7oQofRUxutcsVH (Jérôme Chabot, April 4th 2026) 
https://www.youtube.com/live/mjuxZvPeO9w?si=Cxb_ksAdO1LX6cb3&t=51 (AIF Allflattious iGP, April 11th 2026) 
https://www.youtube.com/live/4wVMT0LAUpA?si=Q7RpZnnglMtEshE9&t=174 (AIF Allflattious iGP, April 18th 2026)

- Realistic setups : 

We had to come back to beginner setups because setup impact was consistently changing in about minutes, while there was no change in temperature nor weather. 

April 4th 2026 at 15:38
https://cdn.discordapp.com/attachments/1233812052867551243/1490519929361928293/image.png?ex=69ef611b&is=69ee0f9b&hm=25ac7c6edd1234066fbb35732593ab2ac0984610ec17e0abed249c2469d7c369 

April 4th 2026 at 15:53
https://media.discordapp.net/attachments/1233812052867551243/1490520109079335004/image.png?ex=69ef6146&is=69ee0fc6&hm=06c6db8e8349e81d7e783c85a70836a924d8a91ebaf365d4911994c567ad5a92&=&format=webp&quality=lossless&width=2276&height=1300

- Crash of the server during the race : 

We experienced it yesterday at Monaco, the race Marco wanted to re-run but that you refused. 

https://drive.google.com/file/d/1vntzF4QINv2nPPNeOCF_mMqYuT4g0-eX/view?usp=sharing (Jérôme Chabot, April 25th 2026) 
md-quotelink
CEO & CTO medal 5271
1 day ago
Thanks. The good news is I think 3/4 of your post I am aiming to address in the next update I was working on - race starts and the simulator crashes all fall under that update. They are rarer than they may have appeared for you, they have hit the same leagues over and over again making it seem common in some leagues.

That leaves only the realistic setups as a new insight to me here, and I will see if I can fix that too.

Thanks again for such useful screenshots. This was a very helpful report.
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medal 5133
22 hours ago
If the problem with Monaco is a one-time glitch/resolved soon, we would still like to attempt a re-run of the event, so we don't lose a round.
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