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Downtime explanation

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medal 5549 CEO & CTO
7 years 338 days ago
Anyone visiting the site in the last hour or so would have been greeted with an error about the number of connections to the server. We sincerely apologise for this and have identified and fixed the issue. It shouldn't be something that happens again, and I'd call this particular error a one off.

To anyone that missed a race because of it, the races will be postponed to the next calendar slot.
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medal 5000
7 years 338 days ago
Too many connections is a good thing??
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medal 5000
7 years 338 days ago
It was a lot longer than the last hour. I haven't been able to connect at all this morning (9am GMT).

Glad it's back up though.
Thanks Jack and team.

Just one thing, is it not worth delaying all races by 24 hours? I now have drivers that won't be fit enough for the races tonight because of training and the server downtime means they haven't recovered in time (my other 2 teams).
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medal 5000
7 years 338 days ago
Yes...server was down for at least the past 5 hours...I could not prepare for my race and my race is running now (almost 2 hours later than scheduled). On top of that, the live race page won't load.

Hopefully the rollback goes smoothly and we get our races re-scheduled okay.
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medal 5000
7 years 338 days ago
Anyway I can get the health back for my drivers? They aren't going to be back to 100 with the downtime it seems. I have the tokens, I just didn't want to spend them on healing.
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medal 5549 CEO & CTO
7 years 338 days ago
You are right, it was longer than an hour. I realised this shortly after doing my post. I wasn't actually the one who resolved the issue, I just reported on it. Sorry for the confusion.

I have just added 10% to all drivers health which should account for the missing time.
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medal 5000
7 years 338 days ago
it seems there were more issues post fixing...
in my today's race one of mine driver didn't got the kers et all for entire race
after 5 laps ...


after 28 laps....


after race finish....


pls check it once so that anyone else who required should not suffer
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medal 5549 CEO & CTO
7 years 338 days ago
Did you try refreshing? Also did you join from the start? It might be possible that the driver used all the KERS already. It would be rare and unusual, but possible.
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medal 5000
7 years 338 days ago
When are we due an announcement of why you and/or whoever are ignoring the thread in the help section?
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medal 5549 CEO & CTO
7 years 338 days ago
It's because I'm the only person who really reads/replies on the forum, and I'm by far the most busy member of the team at this time especially. I'm currently working 12-16 hour days and my family hardly see me, and it's hard to find a moment to sit and catch up on a big thread. Ignoring is the wrong word, it's prioritising the critical work going on behind the scenes to finish the mobile apps and to get the entire game translated soon.

I will get around to it, but is it really urgent? I didn't get the impression that it was.
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medal 5000
7 years 338 days ago
When I posted it I wouldn't have said it was urgent, and it's not that its particularly urgent right now, I just thought somebody would have had a couple of minutes to answer the question in the opening post over the past three weeks.
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medal 5000
7 years 338 days ago
Thank you jack. I can acces my team again
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medal 5000
7 years 338 days ago
Jack
Did you try refreshing? Also did you join from the start? It might be possible that the driver used all the KERS already. It would be rare and unusual, but possible.


Jack i joined the race from begining before race started, but yes I didn't refreshed the session, this is for sure it didn't used any kers in entire race as it didn't got any post 2nd lap
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