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Forums > Global Forums (English) > Help & Support

Solved
Legacy Subscription

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Jamie R 5000
8 years 67 days ago
Hi Guys,

I managed to "stop" my legacy subscription. I changed my debit card but forgot to update Paypal.

If I restart my sub, will it be on the legacy system, with the better tokens or the newer subscription with less tokens?
Jamie R 5000
8 years 67 days ago
I noticed its currently marked as "Suspended" in paypal, rather than cancelled. I might contact PayPal directly to see if they can restart it, but I need know first if it will be on the legacy sub.

Thanks
Yunus Unia Blunion 5011
8 years 67 days ago
The only recurring payment you can make to iGP is the legacy sub payment I think.

That'd mean you get 750 tokens, 3x the value of each token without a sub.
Jamie R 5000
8 years 59 days ago
Hi Guys,
I my recurring sub took its payment today after I sorted out my paypal, but havent seen my tokens come in. This was pretty instant before I thought?
Jack Basford 5066 CEO & CTO
8 years 58 days ago
Is it an eCheque payment? As in, if it's coming from your bank it takes 3-4 working days to process normally. It's only instant when it's made directly from a card or paypal.
Jamie R 5000
8 years 58 days ago
Hi Jack,

No, it was a PayPal payment.

Jack Basford 5066 CEO & CTO
8 years 58 days ago
Use the "contact us" form at the bottom of the page to send us an email, include the PayPal receipt ID and I'll look into it. You'll get the tokens if it's been paid.
Jamie R 5000
8 years 58 days ago
No worries, will do tomorrow.

Thanks
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