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Forums > Global Forums (English) > Help & Support

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where are my tokens?

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kram bambuli 5000
8 years 24 days ago
I Bought 80 tokens but they have not been added to my profile since 4 hours! !!!
Greg B 5000
8 years 24 days ago
Hmmm, and did you also write a review falsely stating you are forced to buy coins?

Take a deep breath and relax. These guys need to sleep some time and I'm sure this issue will get resolved
kram bambuli 5000
8 years 24 days ago
No one wrote a reply about beeing forced to buy tokens!!!! I paid 8 Euro for 85 coins and i want to get them.

That's all. Not more, not less!
Jack Basford 5066 CEO & CTO
8 years 24 days ago
Hi Kram,
Email your receipt to support@igpgames.com and you will get the tokens. Also, when did this happen exactly? I guess the time on your receipt will say.
kram bambuli 5000
8 years 24 days ago
I Bought it on Google play 5 hours ago.
kram bambuli 5000
8 years 24 days ago
Sent you the receipt from Google play
Jack Basford 5066 CEO & CTO
8 years 24 days ago
Hi Kram,
Thanks for the information, and my sincere apologies for what happened. I’ve sent you 170 Tokens, double what you ordered, to make up for any inconvenience you have experienced.

If you’re otherwise enjoying the game, I’d really appreciate if you could update your review. We will look in to how this happened to prevent it happening to anyone else.

If you need any further assistance please don’t hesitate to contact us.
Greg B 5000
8 years 24 days ago
It's my mistake then. It's pure coincidence that someone posted a review that they didn't get the coins they were forced to buy.
kram bambuli 5000
8 years 24 days ago
Thank you!
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