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Forums > Global Forums (English) > Help & Support

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Unable to Log in

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Aqi Syed medal 5000
7 years 240 days ago
My friend is facing a problem in logging in from quite a long, kindly help him

Screenshot: - https://i58.servimg.com/u/f58/19/63/70/08/screen11.png

Contact: - https://www.facebook.com/yash.bhavsar.3910
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James Greer medal 5000
7 years 240 days ago
If Facebook is linked to his account he could try signing in with it.

Enter email address or try name with no space.

I never use my username to login I alway use my email. Sorry I unable to help
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Aqi Syed medal 5000
7 years 240 days ago
James
If Facebook is linked to his account he could try signing in with it.

Enter email address or try name with no space.

I never use my username to login I alway use my email. Sorry I unable to help


Tried but not working :/
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James Greer medal 5000
7 years 240 days ago (edited 7 years 240 days ago)
found it Team name is username

Maybe not I can log into this account with team name but not my other
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Jack Basford medal 5674 CEO & CTO
7 years 240 days ago
Aqi
My friend is facing a problem in logging in from quite a long, kindly help him

Screenshot: - https://i58.servimg.com/u/f58/19/63/70/08/screen11.png

Contact: - https://www.facebook.com/yash.bhavsar.3910

The screenshot shows he is trying to login by entering his full name. Names are not used as usernames, because they are not unique.

Ask him to login using the email address associated with his account. If he registered with Facebook then he should be pressing the "Sign in with Facebook" button and not "Sign in with iGP Manager".
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