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Server Error 5xx

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medal 5000
6 years 337 days ago
Hey,
I complained about error 5xx before ( https://igpmanager.com/forum-thread_2/7392#54942 )
But never got a real answer or explanation to it.

I want to prepare for the next race and it takes a long time - if it even finishes to load - to finish a lap in practice.
One of my drivers even got a practice lap without a laptime: http://prntscr.com/f90xh2

In the Developer Tools of Chrome I see a "502 Bad Gateway", "Error - Unable to load AJAX request" or something something 5xx Error (Can't remember anymore).

md-quotelink
medal 5145 CEO & CTO
6 years 337 days ago
Does this only happen on practice laps or some specific area of the website?
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medal 5000
6 years 336 days ago
No, not only on practice laps, sometimes even when I switch to another page.
md-quotelink
medal 5145 CEO & CTO
6 years 336 days ago
Can you get a screenshot of the developer console the next time this happens? We'll look in to it but need a little more information to work with like exactly where/how it happens, because I can't reproduce it.

Also, where are you connecting from?
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medal 5000
6 years 336 days ago
Here we go.
Screenshot of the DevTools: http://prntscr.com/f9eo9o
Happend while exercise my drivers.

I'm connecting from Germany - 50k Down, 3k Up.


Maybe look in the error log of nginx and search for the Error 504.
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medal 5000
6 years 336 days ago
The AJAX Request I would say is nothing to worry about as I have it 24/7.


What he is describing was caused by heavy server usage in the past maybe 19:00 to 19:30 is a peak time with heavy traffic.

Connection type would be nice to know.
Internet Cable or Wireless
Mobile WIFI or 3G/4G Data Connection
md-quotelink
medal 5000
6 years 336 days ago
Its Cable
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medal 5000
6 years 336 days ago
Stuff showing on console that you dont have on the training page. reload the page with the console open should show only things that are on that page.
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medal 5000
6 years 336 days ago
Showing Status OK for me
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medal 5145 CEO & CTO
6 years 334 days ago
Let us know if this keeps happening Dirk, we've changed some settings in the hope of addressing your situation.
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medal 5000
6 years 334 days ago
yep, can't load the page right now for several minutes: http://prntscr.com/fa4lnw
md-quotelink
medal 5145 CEO & CTO
6 years 334 days ago
Dirk
yep, can't load the page right now for several minutes: http://prntscr.com/fa4lnw

Given the time you posted this I think this was some code that was uploaded then quickly fixed. I'll count this one as an exception unless it happens again.
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