Solved

Blocked / Unresponsive auction buttons

Hi all, first post but I think I'm in the right area.

I'm trying to bid on new staff yet I seem to have no response on the bid/buy buttons. Nor do I see a timer counting down when viewing from the person's auction tab. The time counts down on the main transfers screen however.

I have successfully used this previous season and I can't see any limitations to transfers other than the requisite number of coins and cash being available.

Three different browsers, one via laptop and even the app all have the problem for me.

Team has some staff with very short contracts I need to replace sooner rather than later.

Thanks in advance.

Hmmm Try Ctrl & F5 on the computer
No timer = no bid
I have been flicking through times zones and it does nothing to the market, but others say it does this and that.
Refresh problem on the browser I put it down to.

Thanks James; I have moved time zones come to think of it so will revert to BST and see what happens.

I've now tried this and still no luck. Looks like I may have no staff within the week :O

Anyone else having this issue?

Hi Sam,

Are you in work or at home?

I have the same issue in work as my proxy blocks access to the something to do with the auctions.

This might be the problem! I'm using satellite internet whilst at sea and all my previous auction activity was back home.

If this is the case I'll have to re-sign the staff pronto and maybe Jack and the team could look in to this proxy issue?

Thanks for the post Jamie, I'll have shore based wi-fi Thursday so will see.

Unfortunately if is a proxy issue its not for Jack to fix :(

My employer blocks access to lots of different sites. I can get into the main game pages and forums, but not the live races and not take part in auctions.

The reason we can't bid sometimes in auctions is because a service provider or network (and in most instances, it is the network you're accessing) block the port number the auctions operate on. Which is to say, the network's firewall is doing this.

Say I were to employ the services of a VPN provider, would this then open up access to the port number the auctions use?

I think so. Your service provider wouldn't be able to see any data in the VPN.

Opera browser has built in VPN give it a go. You will find in settings in the privacy & security section.

VPN
Normally, your browser connects directly to websites, allowing websites to identify your IP address and its approximate location. With VPN, you connect to websites via a VPN server. As a result, your apparent location changes to the location of the server.

To enable VPN:

From the main menu, select Settings.
Click Privacy & security on the sidebar.
Under VPN, tick the Enable VPN checkbox.

When you enable VPN, it starts automatically, and the blue VPN badge appears in the combined search and address bar. Click on the badge, and you will see an on/off switch, information about the amount of data transferred, the virtual location, and the the virtual IP address.

From the point-of-view of websites, your browser is now located in the country given by the virtual location. To change your virtual location, select a country from the list. If you do not choose a country, you are automatically assigned an "optimal location". To turn off VPN, flip the switch.

Because the connection from your browser to the VPN server is encrypted, even if the local network is not, VPN enhances your privacy on the local network. You can hide your browsing activities from other users of that network.

To enhance your privacy with regard to websites, making it more difficult for them to track you, you need a combination of features. The issue is cookies. Even if you disguise your location, websites can still identify you if they have set a cookie. Notice however that by blocking ads, you block the source of many tracking cookies, and at the end of a private browsing session, when you close the browser, all cookies from that session are deleted.

VPN is a free service, and the amount of data you are allowed to transfer is unlimited.

I guess you can use Opera, but I wouldn't use them since they are now owned by a Chinese company...

I also had an issue with unresponsive auction buttons, upon attempting to bid on an auction several times, it then turned out that each attempt was being cashed in on with the gold coins but didn't register my bids. Lost around 25 gold through no error of my own. Not impressed

Hi Tyler, that's unfortunate. I strongly recommend you create a new thread about this in the bugs forum so I can organize it for Jack.

edit: This thread has been moved to Help & Support since it has been determined it was not bug related. :)